Description:
Sales & Paint Technicians work with builders, remodelers, painters, and homeowners to assist in selecting the best products for their needs. Through expert sales and service, they build long-standing customer relationships while actively developing new prospects.
PAINT & SALES OPERATIONS
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Assist customers with paint and sundry product selection, offering expert color consultation and custom color matching for paint and stain products.
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Fill paint orders, troubleshoot issues, and make product recommendations.
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Process quick sale, will-call, and delivery tickets accurately, ensuring all necessary customer and product information is included.
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Maintain and fill tint dispensers as needed.
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Stock incoming merchandise in the correct locations with updated bin tags, ensuring shelves are organized and properly faced.
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Handle customer returns, inspecting products, issuing credit notes, and ensuring inventory accuracy.
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Provide timely quotes and updates to customers, as required.
CUSTOMER SERVICE & TEAM COLLABORATION
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Answer phone calls promptly to maintain high service levels.
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Direct and lead customers through the store to specific areas.
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Actively participate in the sales process, sharing product knowledge and best practices to support team and departmental goals.
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Maintain a high energy level while balancing workloads and prioritizing walk-in customers and phone calls.
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Direct customer complaints to management, professionally communicating all pertinent details.
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Promote new products and provide input on dead stock to improve inventory.
STORE & EQUIPMENT MAINTENANCE
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Maintain cleanliness and organization in the store, performing shelf management and down-stocking from storage locations.
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Stay informed on sales, promotions, events, and product specials.
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Assist with inventory preparation and ensure accurate stock counts.
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Maintain stock of color chips and order sales aids as needed.
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Operate a forklift (if certified) to assist with inventory or customer needs.
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Perform additional duties as workload and business needs dictate.
Requirements:
- Ability to lift 50 lbs. regularly (e.g., 5-gallon paint pails).
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Minimum 2 years of experience in a similar position, including paint mixing, shaking, and product knowledge.
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Proficient computer skills relevant to the role.
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Ability to work independently and resourcefully with a motivated and flexible attitude.
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Strong interpersonal, communication, and listening skills.
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Professional appearance and demeanor.
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High school diploma or equivalent required.
