Position Summary :The Director of Rooms reports to the General Manager and is responsible for the day-to-day operation of the front desk, night audit, valet, shuttle, housekeeping, concierge, bell staff, spa and seasonally bay and beach team. Their duties include, but are not limited to, operational planning, budgeting, scheduling, and payroll. They set the example by consistently providing world-class guest service, presenting themselves professionally, and being available to their staff at all times.
Job Duties and Responsibilities:
- Oversee all Guest experiences across Rooms, Spa and Seasonal Operations
- Work with the General Manager to create and set guest satisfaction, department targets, department objectives, and financial benchmarks
- Ensure all department labor costs remain as budgeted by approving all schedules prior to going to live and ensure that payroll is correct and on time
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
- Oversee the staffing and quality control of Rooms, Spa, and Seasonal Operations to ensure consistent and high-quality experience
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Monitor the appearance, standards and performance for the property
- Ensure team members have appropriate training and support for all assigned tasks
- Maintain a high-level communication and work relationships in all hotel areas and with external customers and suppliers
- Establish, maintain, and foster positive professional relationships with all other department heads to facilitate communication and collaboration to provide a seamless guest experience.
- Conducting routine inspections for all responsible areas i.e.: guest rooms, amenities and activities
- Contribute to succession planning within the hotel and company
- Be available to fill gaps in the schedule to maintain to operational standards
- Other duties as assigned.
Pay: $90,000.00 - $95,000.00 per year
Work Location: In person
