BUSINESS UNIT: Joe Johnson Equipment
BRANCH LOCATION: Rochester, New York
EMPLOYMENT TYPE:
- 1 Vacancy
- Full-time, Permanent
TOTAL REWARDS OVERVIEW:
- Anticipated Salary Range: $42,000.00-$60,000.00
- Quarterly profit-sharing bonus opportunity
- Annual salary increase opportunity
- Comprehensive health and welfare benefits
- Paid Vacation and Paid Personal Days
- 401(k) Matching Program
SUMMARY:
The Service Writer/Advisor will be focused on providing administrative and process support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.
ABOUT YOU:
- Passion for customer service
- Ability to organize, multitask and plan work efficiently
- Positive and collaborative attitude
- Strong communicator
POSITION REQUIREMENTS/QUALIFICATIONS:
Education/Certification:
- High School Diploma, GED or equivalent
- Valid driver’s license with a clean driver’s abstract
- Must be able to pass a pre-employment background check
Experience:
- 3+ years’ experience in a related administrative/customer service position
- Experience preparing quotes and opening/closing work orders
- Experience with MS Office suite and other dealership/customer work order system
- Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
POSITION RESPONSIBILITIES:
- Manage customer relations for the service department by receiving phone calls and emails and responding in a timely manner
- Open and close work orders in alignment with internal procedures
- Prepare service quotes
- Edit and update all work orders to ensure accurate capture of all billable items
- Provide unit history to the service department for incoming repairs
- Assist with shop scheduling to ensure optimal efficiency and customer service
- Conduct shop walkthroughs with Service Manager to capture real time status updates
- Prepare and submit bi-weekly payroll reports
- Work with the accounting department to ensure customer accounts are in good standing
- Ensure on-time billing for all customers
- Maintain service files and ensure all documentation is in compliance
- Process warranty claims
- Resolve and/or escalate customer concerns and maintain positive customer relations
- Collaborate with parts department to ensure timely processes
- Completed additional tasks as required
WHY WORK AT JJE?
- Talented, dedicated and passionate team to work with
- Exceptional best-in-class products and service offerings for our customers
- Charitable Giving Program
- Educational Scholarship Program
- Tuition Reimbursement
- Employee & Family Assistance Program (EAP)
Our Core People Values
Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
