Responsibilities
1. Client Communication
· Serve as the first point of contact for all incoming calls.
· Greet clients and guests to the firm with professional and welcoming experience.
· Route calls and messages to the appropriate team members.
· Maintain consistent communication with clients by responding to calls, texts, and emails in a timely and professional manner.
· Document all client communications in Filevine.
2. Administrative Support & General Office Support
· Scan, upload and send incoming mail to appropriate team members.
· Process incoming faxes and forward to appropriate team members.
· Maintain organized physical client files.
· Assist with mailing and tracking documents such as Letters of Representation (LORs), Notices and Demand packets.
· Provide general administrative support to attorneys and case managers, specifically with sending mail out.
Qualifications
1. We are looking for a motivated, entry-level individual who is eager to learn and grow within the legal field.
2. Must enjoy helping others and providing excellent client service.
3. Prior administrative, customer service, or receptionist experience preferred (legal experience not required).
4. Bilingual in English and Spanish REQUIRED.
5. Basic proficiency in Microsoft 365, Outlook, and willingness to learn case management software (Filevine).
6. Strong organizational, multi-tasking, and time management skills.
7. Excellent written and verbal communication skills.
8. Ability to work in a fast-paced, team-oriented environment.
Benefits
Salary Based on Skills and Qualifications
1. Benefits:
· Three (3) Weeks Paid Vacation Time Off and One (1) Additional Week of Paid Sick Time Off.
· Employer Provided Life Insurance, Short Term, and Long-Term Disability Insurance
· Option to Join Employer Assisted Health Insurance, Dental Insurance, and Vision Insurance.
2. Assistance Provided:
· Training and support from attorneys, case managers, and staff.
· Continuous training focused on professional growth and development.
· Opportunity for advancement within the firm.
· Option to participate in consistent employer sponsored team outings and events.
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
