JOB
At the Michigan Department of Lifelong Education, Advancement, and Potential, we are laser-focused on improving opportunities and outcomes for Michiganders from preschool to postsecondary. From connecting more families with quality child care and prek programs to making it more affordable to earn a skill certificate or college degree, we are helping more people make it in Michigan.MiLEAP was created by Governor Whitmer in July 2023 and is the newest department in the State of Michigan. Visit Michigan.gov/MiLEAP to learn more about our work and consider applying to join a team working to make Michigan a better place to grow up, learn, live, work, and play.The Departmental Supervisor 11 serves in the Child Development and Care (CDC) Program Administrative Support(PAS) section. This position serves to ensure the effective and efficient operation of the parent/provider customer service area, billing inquiry, and license exempt provider enrollment issues. Responsibilities will include, but are not limited to overseeing and assuring the quality of the work by staff adherence to processes and policies, monitoring work flow and make staff adjustments as needed, staff training, ensure timely and efficient answering of calls by the unit, assisting with complex questions, and reports any issues with the CISCO phone system to the appropriate parties. This individual will maintain and analyze telephone reports to guide supervision and oversight of the Call Center area to ensure efficiency and quality customer service.Position Description
EXAMPLE OF DUTIES
This position generally requires the education acquired through completion of high school and one year of experience equivalent to a Departmental Supervisor 10, Office Supervisor 11, or Secretary Supervisor 11; or two years equivalent to an experienced-level technician, paraprofessional, professional, Office Supervisor 9 and 10, Secretary Supervisor 10, Emergency Dispatch Supervisor 10, or Human Resources Customer Service Supervisor 10. Specific information on the education and experience required for the position is in the job specifications for the Departmental Supervisor class.
SUPPLEMENTAL INFORMATION
Please attach your resume, and cover letter to your application.
