Overview
We are seeking a dedicated and detail-oriented Dental Front Office Assistant to join our dynamic dental team. The ideal candidate will possess strong administrative skills, excellent customer service abilities, and a thorough understanding of dental office operations. This role is vital in ensuring smooth daily clinic functions, managing patient interactions, and supporting clinical staff with administrative tasks. The Dental Front Office Assistant will serve as the first point of contact for patients, providing a welcoming environment while maintaining compliance with healthcare regulations and confidentiality standards. Russian /armenian speaker
Duties
- Greet patients warmly, schedule appointments, and manage patient check-in and check-out processes efficiently.
- Handle phone communications with professionalism, providing clear information and scheduling assistance while maintaining excellent phone etiquette.
- Verify patient insurance coverage, process payments, and perform medical billing and collection activities using systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
- Maintain accurate and organized medical records and electronic health records (EHR) management in compliance with HIPAA regulations.
- Review documentation for accuracy, ensuring proper coding using CPT, ICD-9, ICD-10 codes for procedures and diagnoses related to dental care plans.
- Assist with insurance claims processing and follow-up on outstanding balances to optimize collections.
- Support clinical staff by managing appointment scheduling, patient flow, and coordinating care plans as needed.
- Perform clerical duties such as filing, data entry (including 10 key typing), and maintaining a clean and organized front desk environment.
- Utilize Microsoft Office tools to generate reports or correspondence related to patient care or administrative tasks.
- Uphold strict confidentiality policies regarding medical records and health information management in accordance with HIPAA standards.
Experience
- Prior experience working in a dental clinic or healthcare setting is highly preferred; familiarity with dental office workflows is advantageous.
- Demonstrated proficiency in electronic health record (EHR) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
- Strong knowledge of medical billing procedures, insurance verification processes, and health insurance policies including Medicare.
- Experience with medical coding (CPT, ICD-9/10) and documentation review to ensure accurate billing and compliance.
- Proven ability to provide exceptional patient service in a fast-paced environment while maintaining professionalism under pressure.
- Excellent computer skills including proficiency in Microsoft Office Suite and familiarity with EMR/EHR management software.
- Bilingual abilities are a plus to effectively serve diverse patient populations; clinic experience is highly valued.
- Strong organizational skills combined with clerical experience in office management or administrative support roles within healthcare environments.
Join our team as a Dental Front Office Assistant to deliver outstanding patient experiences while supporting efficient clinic operations through your expertise in medical administration and customer service excellence!
Pay: $20.00 - $25.00 per hour
Work Location: In person
