Title: Account Manager
Location: Auburn Hills, MI
Job Summary: The Account Manager plays a critical role in managing & growing key customer relationships. This position is responsible for overseeing commercial activities, ensuring customer satisfaction, & driving revenue growth through strategic account management & coordination with internal teams. This role may require occasional travel to customer sites & industry events.
Key Responsibilities:
- Supports advanced engineering initiatives & collaborates with R&D teams.
- Ensures adherence to company policies, industry standards & regulatory requirements.
- Monitors & reports on key performance indicators (KPIs).
- Serve as the primary point of contact for assigned automotive accounts, fostering strong relationships & ensuring customer needs are met.
- Lead the preparation & submission of quotations, manage pricing files, & ensure alignment with customer expectations & internal profitability goals.
- Review production contracts, resolve discrepancies, & ensure proper documentation & record retention.
- Oversee customer prototype orders, including engineering design & development, invoicing, & delivery tracking.
- Contribute to sales forecasts, acquisition plans, & reporting activities such as strategic account reviews & board-level presentations.
- Utilize customer engineering change control systems to access & manage engineering change orders.
- Coordinate order processing & monitor delivery status to ensure timely fulfillment.
- Support recovery of past due balances through proactive communication & collaboration with finance teams.
- Work closely with cross-functional teams including engineering, finance, & operations to support customer programs & internal initiatives.
- Prepare materials for customer & internal meetings, lead discussions, & follow up on action items.
- Maintain accurate customer records in systems such as AS400 & Future III, including shipping information & pricing.
- Provide support for service channels as needed.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
Education & Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field preferred
- Minimum of 3 years of experience in account management within the automotive industry, preferably with Ford
- Strong interpersonal & communication skills.
- Ability to manage multiple priorities & work independently.
- High level of discretion & professionalism.
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Familiarity with automotive industry standards & practices is a plus
Benefits:
- Competitive compensation, regular salary reviews, short-term incentive opportunities.
- Health coverage including medical, dental, and vision with eligibility starting day one.
- PTO, holidays, sick time, and bereavement for eligible employees.
- 401(k) with company match up to 5% and immediate vesting.
- Company-paid life insurance coverage.
- Wellness programs.
Equal Opportunity Employer: We are proud to foster an inclusive and diverse workplace culture. We are an equal opportunity employer and are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other characteristic protected by applicable federal, state, or local law. We value diversity and believe that a diverse and inclusive workforce is essential to drive innovation, foster creativity, and achieve success. We welcome and encourage applications from individuals of all backgrounds and are dedicated to ensuring a fair and equitable recruitment and employment process for everyone.
Pay: $100,000.00 - $120,000.00 per year
Application Question(s):
- Will you now or in the future require work visa transfer or sponsorship?
Experience:
- Ford Covisint & Ariba: 3 years (Preferred)
- Ford Account Management: 3 years (Preferred)
Ability to Commute:
- Auburn Hills, MI 48326 (Required)
Work Location: In person
