Description:
DEPARTMENT: Housekeeping
REPORTS TO: Housekeeping Manager
STATUS: Non-exempt
JOB SUMMARY
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence.
QUALIFICATION STANDARDS
Education & Experience:
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At least 2 to 3 years of progressive experience in a hotel or a related field required.
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High School diploma or equivalent required.
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College course work in related field helpful.
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Previous supervisory responsibility preferred.
Physical requirements:
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Long hours sometimes required.
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Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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Ability to stand during entire shift.
Mental requirements:
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Must be able to convey information and ideas clearly.
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Must be able to evaluate and select among alternative courses of action quickly and accurately.
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Must work well in stressful, high pressure situations.
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Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
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Must maintain composure and objectivity under pressure.
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Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
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Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
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Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
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Must be able to work with and understand financial information and data, and basic arithmetic functions.
Requirements:
DUTIES & FUNCTIONS
Essential:
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Approach all encounters with guests and employees in a friendly, service oriented manner.
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Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
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Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
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Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
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Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
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In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.
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Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only.
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Ensure records of daily assignments are completed, signed off on and turned into the Housekeeping Office on time.
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Maintain key control system.
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Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
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Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness and improper attire.
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Handle items for "Lost and Found" according to the standards.
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Be familiar with all Avion Hospitality policies and House Rules.
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Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Marginal:
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Ensure the overall appearance, cleanliness and orderliness of staff.
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Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
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Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
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Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
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Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
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Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.
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Oversee proper and constructive training of Room Attendants.
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Motivate, coach, and counsel staff as necessary.
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Collect all keys and assignment sheets daily at the end of the shift.
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Attend meetings as required by Management.
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Ensure completion of regular maintenance and cleaning projects on a biannual basis.
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Monitor all V.I.P.'s, special guests and requests.
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Perform any other duties as requested by Management.
