Proven experience selling or servicing Life and Health Insurance products.
Proven knowledge of all W&S Life, Annuity and Health products.
Proven knowledge and Call Center experience in a Customer Service Analyst, Sales Rep or supervisor/manager role.
Proven experience handling and effectively resolving client and/or agent needs. Must provide examples of strong customer service skills.
Demonstrated experience maintaining a calm and professional demeanor when handling demanding situations.
Possesses and displays excellent verbal and written communication skills with ability to convey information to agents or clients in a clear, focused and concise manner.
Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on a timely basis.
Must cite examples of experience working in a demanding environment with heavy volume and multiple tasks.
Demonstrated strong attention to detail with excellent organization skills. Cite examples of organization and time management/methods used to manage or prioritize workload demands.
Proven strong analytical skills, including demonstrated experience identifying and quantifying problems and providing effective resolutions.
Demonstrated experience working effectively within a team.
Must provide examples from working experience of going above and beyond the call of duty to assist team members.
Proven experience effectively articulating information to agents or clients in a patient and understanding manner while managing multiple tasks.
Must provide examples from work experience demonstrating flexibility to meet department and agent/client needs.
Demonstrated efficiency in navigating through multiple computer system applications.
