CHIEF OPERATING OFFICER (COO) — KPI MANAGEMENT & TEAM ACCOUNTABILITY | TRADING EDUCATION CO. SCALING INTO FINTECH
Job Type: Full-time
Location: Remote (must be available for a fixed Monday morning ops review, U.S. business hours)
Pay: Competitive base
ABOUT US
We're a 7-figure trading education company — high-ticket coaching, a growing software product suite, and marketing, sales, and backend sales teams that run on numbers. The business works. The scorecard is built. The KPIs are defined.
And we're just getting started. Our next chapter is an algorithmic trading business — a software-driven platform serving a far larger market than education alone. The COO we hire now will prove themselves on the current business and earn the seat operating the much bigger one.
ABOUT THE ROLE
Let's be direct about what this is and isn't.
This is NOT a build-out role. We are not hiring someone to design dashboards or create a scorecard — that work is done.
This IS a management role. We need an operator who takes ownership of the KPIs that already exist and runs a relentless weekly accountability rhythm across roughly 20 roles and departments — making sure every owner has what they need to keep moving, and getting yellow- and red-zone KPIs unstuck early, before the CEO ever has to look at them.
You'll be the CEO's right hand and second-in-command. He drives vision, content, product, and brand. You run the operating machine.
The mandate in one sentence: No KPI problem should ever reach the CEO first. You flag it, you assign it, you drive the fix, and you report on it — every single week.
WHAT YOU'LL DO
- Own the company KPI scorecard end to end: every metric has a written green/yellow/red threshold and a named owner (a person, never a department)
- Publish the Monday Scorecard to the CEO at a fixed time every week — all KPIs vs. threshold, trends, flags, and open action items — without exception
- Chair the weekly operations review: ~20 KPI owners present their numbers to you, explain variances, and commit to dated action items
- Enforce the flagging rules: yellow = owner delivers a plan within 48 hours; red = same-day escalation with a written remediation plan (root cause, actions, owner, return-to-target date)
- Run our KPI remediation board: every flagged metric moves through defined stages (flagged, root cause, plan approved, in remediation, monitoring, resolved) with weekly checkpoints tracking expected vs. actual values
- Track every action item to completion — nothing leaves the agenda until it's done or formally closed
- Make sure owners have the resources, decisions, and support they need to keep moving each week
- Coordinate across in-house teams and external partners, keeping everyone aligned to the same scorecard and standards
- Coach team leads toward self-flagging: the standard is that they surface issues to you before you find them
- As we launch the algorithmic trading business, extend the same operating system to a new scorecard — platform metrics, retention, compliance, unit economics at software scale — that you'll help design
THE KPIS YOU'LL MANAGE
Cost per booked call | Show rate | Close rate | Refund rate | Chargeback rate | Cash collected vs. contracted | Ad spend and CAC by channel | Lead volume and quality | Retention, churn, and upgrade rate | Fulfillment health
Several of these are in yellow/red territory today. Getting them back to green in your first 90 days — through the owners, not around them — is the job.
WHAT SUCCESS LOOKS LIKE
10 days: Weekly cadence running like clockwork; every at-risk KPI has an active remediation plan with a return-to-target date
30 days: At-risk KPIs back in range or on a credible dated path; zero instances of the CEO discovering a problem before you did
3 months: The education business runs on the accountability system without CEO involvement in day-to-day metrics, and you're operationally leading the launch of the algo trading business
WHAT WE'RE LOOKING FOR
Required:
- 2+ years in senior operations leadership (COO, VP Ops, Director of Operations, or Integrator) — ideally in high-ticket education/coaching, fintech, SaaS, or direct-response businesses
- You have personally RUN a weekly KPI accountability system (EOS/Traction scorecards, L10-style meetings, or equivalent) for 10+ people — not designed one, run one
- Deep fluency in funnel economics: CAC, cost per call, show rate, close rate, refund dynamics, LTV, cash collected
- Proven ability to hold senior people accountable without drama — firm, consistent, and fair
- Relentless follow-up muscle: action items do not die on your watch
- Data-honest: you audit metric definitions and catch reporting games
- Genuinely excited by the fintech roadmap — the algo business should be why you want this job
Preferred:
- Experience in trading, financial education, or another compliance-sensitive vertical
- Experience scaling a business from services/education revenue into software/subscription revenue
- Direct-response marketing literacy (paid YouTube/social, webinar funnels, high-ticket phone sales)
This role is NOT for you if:
- You're a systems builder who gets bored running the same cadence every week — this job is 80% running, 20% improving
- You prefer strategy decks to Monday morning scorecards
- You're uncomfortable telling a well-paid department head their plan isn't specific enough
COMPENSATION & BENEFITS
- Competitive base salary (commensurate with experience)
- Performance bonus tied directly to the scorecard KPIs this role protects
- Fully remote with flexible hours outside the fixed weekly cadence
- Direct partnership with the CEO — no layers, fast decisions, real authority
SCHEDULE
- Monday morning scorecard publication and weekly ops review (fixed, non-negotiable)
- Otherwise flexible and remote
We're an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Pay: $50,552.27 - $100,783.38 per year
Work Location: Remote
