Position Summary
The Field Supervisor & Quality Assurance Officer at K & T Security Services is responsible for overseeing the performance, compliance, training, and operational effectiveness of security officers assigned to various client sites throughout the Washington-Baltimore Area. This role includes developing monthly officer schedules, daily communication with the CEO, conducting site visits, verifying Tracktik daily remote clock-ins/outs, officer training, disciplinary actions for officers, providing on-site support to officers, ensuring quality service delivery, and maintaining compliance with post orders and client expectations. The ideal candidate is dependable, flexible, able to be on-call daily, detail-oriented, and has reliable transportation and able to respond to issues promptly across multiple sites.
Key Responsibilities
Field Supervision
- Conduct regular and random site visits to ensure security officers are present, in uniform, and performing duties as assigned.
- Verify officers have successfully clocked in and out remotely using TrackTik or the designated mobile app.
- Address and resolve daily attendance issues, callouts, or shift coverage concerns on-site.
- Ensure ALL POSTS are ALWAYS covered.
- Work in conjunction with the director of scheduling to submit a monthly schedule for K&T sites.
- Submit updates to the director of scheduling as changes occur due to call out, etc.
- Coordinate and be the lead officer for all private events scheduled.
- Meet biweekly with the Chief Administrative Officer.
- Work daily with the K & T Office manager and director of scheduling.
- Recruit, interview and hire new officers weekly.
- Develop and maintain an ACTIVE officer on-call list.
Quality Assurance
- Evaluate officer performance, appearance, and adherence to post orders and client-specific protocols.
- Ensure Post Orders are on file at ALL sites and Post Orders are updated as needed.
- Maintain CLEAR DAILY COMMUNICATION with the CEO of K & T Security Company.
- Ensure client sites are secure, clean, and operating within company standards.
- Provide coaching, guidance, and corrective action to officers when necessary.
Client Relations
- Engage with clients during site visits to address concerns and ensure satisfaction.
- Document and escalate client feedback and concerns to management (CEO).
- Ensure that client expectations are consistently met or exceeded.
Incident Response & Reporting
- Respond promptly to incidents, emergencies, or operational disruptions at assigned sites.
- Conduct preliminary investigations and file incident reports daily or as needed with complete and accurate details.
- Follow up with officers and clients on post-incident procedures or corrective measures.
Training & Compliance
- Provide on-the-job training and mentoring of ALL newly HIRED assigned officers.
- Ensure officers maintain required certifications and follow security protocols.
- Supervise DAILY timekeeping, shift reports, and activity logs for accuracy and completeness.
Qualifications
- Associate degree preferred. A minimum of a High School diploma will be considered. 2–5 years of management and security experience, including supervisory or field operations roles.
- Familiarity with remote workforce systems such as TrackTik or similar applications.
- Strong communication, leadership, and organizational skills.
- Valid driver's license and reliable transportation required.
Work Environment
• Field-based role with regular travel between client locations. • Requires availability during evenings, weekends, or overnight shifts as needed.
You must be physically able to conduct site inspections and respond to emergencies and be ON-CALL daily.
Compensation and Benefits
• Competitive Full-time wage or salary based on experience. • Mileage reimbursement or company vehicle for site travel as appropriate. • Health insurance stipend, paid vacation after one year, and possible performance incentives.
