Are you the type of person who enjoys providing a high-level of customer service? Then, Spitzer Chevrolet of Northfield wants YOU, as we continue to build a team of dedicated professionals striving to learn, grow and achieve more! It is time to improve your life, take pride in your work, and join us in our mission to respectfully provide customers with our true value pricing for their next vehicle. As the Detail Manager, you will lead the daily operations while ensuring exceptional customer service, operational efficiency, and dealership-ready vehicle quality. This role is responsible for supervising detailers, managing workflow in a fast-paced dealership environment, and maintaining high standards for productivity, safety, and performance. The Detail Manager will have strong leadership skills, excellent organization, and the ability to step in and perform hands-on detailing when needed to keep operations running smoothly.
While you take care of our customers, we will take care of you!
FULL-TIME BENEFITS:
- Flexible work schedule - 5 day work week!
- Ongoing training with Spitzer University
- Opportunities for advancement - we love to promote from within the organization!
- 401K with a 5% employer match
- Medical, dental, and vision insurance
- Generous paid time off - 80 hours after 1 year of service
- Paid uniforms
- Employee assistance program
- Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage daily operations of the dealership detail department
- Manage detail department employee schedule to maintain proper coverage at all times
- Maintain staffing of the department
- Coordinate vehicle flow and prioritize units
- Ensure all vehicles meet dealership presentation and quality standards
- Perform quality control inspections on completed detail work
- Train, coach, and develop detailer and support staff
- Maintain company standards for turnaround times while ensuring attention to detail
- Communicate effectively with service and sales departments
- Monitor and maintain cleanliness of the detail department and wash bay areas
- Manage inventory and ordering of detailing supplies and chemicals
- Hands-on detailing work is required alongside detailers
- Identify opportunities for process improvements that enhance efficiency and service quality.
- Ensure proper care and safe handling of customer and dealership vehicles
- Maintain compliance with safety procedures and company policies
- Other duties assigned
