Guest Services Specialist - P/T

City of Boca Raton, FL -
Boca Raton, FL

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Job Details

Part-time
$19.05 an hour
5 hours ago

Qualifications

High school diploma or GED
Clerical experience
POS systems

Full Job Description

Build Your Future with the City of Boca Raton!

At the City of Boca Raton, a career in public service is more than a job — it’s your chance to make a meaningful impact in a vibrant and sustainable coastal community. Driven by our core values of Fairness, Integrity, Respect, Service, and Trust, we are committed to fostering a workplace where employees feel appreciated, inspired, and supported.

Whether you're starting out or looking to take your public service career to the next level, the City of Boca Raton offers the tools, resources, and culture to help you succeed.

Apply now and join the city that’s building careers and shaping a stronger tomorrow!

General Statement of Job:

In this role, you'll support the daily operations and maintenance of the facility, ensuring it remains a great place for our community to enjoy. You'll be working closely with others, contributing to a positive atmosphere for both staff and visitors. This position involves a variety of tasks and is supported by regular guidance to help you succeed.

Essential Functions

Greet and assist patrons, providing information about services, programs, and policies.
Manage court bookings, confirm reservations, and handle cancellations.
Schedule tennis lessons, manage instructor availability, and track lesson records.
Process payments, issue receipts, and handle cash, credit card, and online transactions.
Handle membership registrations, renewals, and maintain accurate member records.
Assist with organizing and promoting tournaments, social events, and special programs.
Perform office tasks, maintain the reception area, and manage communication between patrons and staff.
Assist in maintain court appearance which can include rolling/brushing and lining courts clay courts. Blowing debris and removing excess water when needed. Routine custodial care inside the facility.
Performs related tasks as required.

Knowledge, Skills and Abilities

Knowledge of:

Basic understanding of tennis rules and terminology to assist with bookings and inquiries.
Knowledge of general office techniques.
Basic understanding of tennis rules and terminology to assist with bookings and inquiries.

Skilled in:

Skilled in customer service, including friendly and professional communication, conflict resolution, and creating a welcoming atmosphere for members and guests
Prioritizing tasks effectively to ensure efficient workflow and on-time completion.
Proficient in typing at a speed of 20 words per minute

Ability to:

Collaborate with staff and supporting event coordination to ensure smooth facility operations.
Understand and follow both oral and written instructions.
Operate cash register and make simple arithmetical calculations.
Multitask by managing phone calls, in-person inquiries, and administrative duties simultaneously

Minimum and Preferred Qualifications

Any combination of education and experience equivalent to graduation from high school and
Six (6) months of experience performing office support and clerical functions, including experience with operating point of sale and cash handling.

POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS:

Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:

Criminal Background Check
Employment Verification
Credit Check

Physical and Environmental Demands and Conditions

The environmental conditions and physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Occasionally ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like
Occasionally moving self in different positions to accomplish tasks in various environments including tight and confined spaces
Occasionally adjusting or moving objects up to 25 pounds in all directions
Occasionally lifting/carrying objects 30 pounds or less
Occasionally pushing/pulling objects 30 pounds or less
Occasionally working in a normal office environment with few physical discomforts
Occasionally working in an area that is somewhat uncomfortable due to drafts, noise, temperature variation, or the like
Continuously remaining in a stationary position, often standing, or sitting for prolonged periods
Continuously communicating with others to exchange information
Continuously repeating motions that may include the wrists, hands, and/or fingers
Continuously operating a computer and other equipment using motions requiring manual dexterity or fine motor skills
Continuously assessing the accuracy, neatness, and thoroughness of the work assigned
Continuously observing details accurately and identifying variances
Continuously having regular in-office attendance

Essential Employee Designation

When normal operations of City departments are suspended or interrupted due to a declaration that a state of emergency exists, any employee may be deemed essential by the City. For the preparation and/or continuation of emergency operations or for special work detail, employees deemed necessary shall be required to work.

The City of Boca Raton is an Equal Opportunity, Inclusive, Veteran's Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.

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Essential Functions

Knowledge, Skills and Abilities

Minimum and Preferred Qualifications

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