About Fibernow
For over 20 years, Fibernow has delivered high-performance fiber internet, cloud-based TV, smart WiFi, and managed IT services to residential communities and businesses across Florida. Backed by DigitalBridge, a global alternative asset manager with over $108B invested in digital infrastructure, Fibernow combines deep fiber expertise with institutional scale to accelerate network expansion.
As we enter our next phase of growth, Fibernow is rapidly expanding into new communities and territories while enhancing the customer experience across every touchpoint. Our focus is simple: deliver fast, reliable connectivity and build long-term partnerships with the communities and businesses we serve.
Why Join Fibernow
This is a pivotal moment to join our team. Fibernow is scaling with intention, investing in brand, technology, and talent, and infrastructure to support rapid expansion.
If you thrive in a fast-paced environment and are excited by the opportunity to help shape the future of a growing fiber provider, Fibernow offers a unique chance to grow alongside the business and make a meaningful impact.
Position Overview
The Community Sales Advisor serves as a local ambassador for Fiber Now, connecting residents and communities with the fastest fiber technology available. This role combines grassroots community engagement with strategic sales execution to expand Fiber Now's reach, drive subscriber growth, and deliver an exceptional customer experience.
You'll work directly within neighborhoods, apartment communities, HOAs, and local events, building relationships, educating residents about Fiber Now's products and services, and helping customers make the switch to fiber.
In addition to residential sales, you'll use the same grassroots approach to grow Fiber Now's Business division, prospecting local businesses within your territory and selling fiber-optic connectivity, fully managed hosted voice, and Managed IT services.
Key Responsibilities
- Drive Subscriber Growth: Generate new residential sales through door-to-door outreach, community events, and direct engagement with property managers, HOAs, and residents.
- Execute Sales Strategy: Implement assigned territory sales plans and initiatives to increase brand awareness, customer engagement, and subscriber growth.
- Engage the Community: Represent Fiber Now at community registration events, town hall meetings, neighborhood events, and other grassroots initiatives while educating prospective customers on the benefits of fiber internet.
- Build Relationships: Develop and maintain strong relationships with residents, community leaders, property managers, and HOA representatives.
- Deliver an Exceptional Customer Experience: Guide customers through the sales, ordering, and installation process, ensuring a seamless experience from start to finish.
- Stay Informed: Maintain expert knowledge of Fiber Now's products and services, monitor competitor offerings, and identify local market trends to maximize sales opportunities.
- Collaborate with the Team: Partner with the Director of Consumer Sales and fellow team members to execute sales initiatives, share best practices, and achieve team objectives.
- Maintain Accurate Records: Track sales activities, customer interactions, and pipeline updates using company CRM and reporting tools.
Business (B2B) Sales
- Grow New Business Accounts: Prospect and close small and mid-sized business accounts within your assigned territory using the same door-to-door, event-based, and referral-driven methods used for residential sales.
- Sell the Business Services Suite: Present and sell Fiber Now's full business portfolio, including multi-gig fiber internet (symmetrical speeds up to 10 Gig), fully managed hosted voice/VoIP and fax, and Managed IT and Cloud Services.
- Identify Business Needs: Conduct discovery conversations with owners, office managers, and decision-makers to understand connectivity, communications, and IT requirements, and recommend the right solution or bundle.
- Target Key Verticals: Pursue opportunities across businesses of all sizes, including professional offices, retail, hotels and restaurants, and healthcare and long-term care facilities.
- Engage Business Communities: Build relationships with commercial property managers, business parks, chambers of commerce, and local business associations to generate a consistent pipeline.
- Partner on Complex Deals: Coordinate with Fiber Now's Business Solutions and Managed Services teams on technical scoping, quoting, and proposals for larger or multi-location opportunities.
What Success Looks Like
- Consistently exceeding individual and territory sales goals.
- Increasing community penetration and overall brand awareness.
- Consistently adding new business accounts and growing revenue across internet, voice, and Managed IT services.
- Achieving high customer satisfaction and positive post-installation experiences.
- Generating referrals and identifying upsell opportunities to drive continued subscriber growth.
- Building lasting partnerships that strengthen Fiber Now's reputation within the communities served.
Qualifications
- 1+ year of experience in direct sales, door-to-door sales, community outreach, or customer-facing sales (telecommunications, internet, or home services experience preferred).
- Interest in or exposure to B2B sales; experience selling business internet, hosted voice/VoIP, or IT/managed services is a plus.
- Ability to build rapport with business owners and decision-makers and manage a longer, consultative sales cycle alongside residential sales activity.
- Excellent communication, interpersonal, and relationship-building skills.
- Self-motivated with the ability to work independently while collaborating effectively with a team.
- Comfortable conducting door-to-door sales, attending community events, and representing Fiber Now within assigned territories.
- Strong problem-solving and customer service skills.
- Basic proficiency with CRM systems, mobile technology, and Microsoft Office applications.
- Reliable transportation and a valid driver's license.
- Ability to work evenings and weekends as needed to support community events and customer availability.
Physical Requirements
- Ability to walk neighborhoods and apartment communities for extended periods.
- Frequently stand, walk, bend, and carry marketing materials or equipment up to 25 pounds.
- Ability to work outdoors in varying weather conditions.
Benefits
- Competitive base salary plus uncapped commission on both residential and business sales.
- Medical, Dental, Vision, and Life Insurance.
- 401(k) with company match.
- Paid Time Off and company holidays.
- Ongoing training, coaching, and career development opportunities.
- Opportunity for advancement within a growing organization.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: On the road
