Position Summary:
The Contract Communication Desk Assistant is responsible for providing administrative support to the Communication Desk within the Public Safety Department . This role involves answering phones, responding to emails, scheduling appointments, maintaining records, and preparing reports . The ideal candidate will have strong customer service experience, proficiency in Microsoft Office Suite, and excellent organizational skills .
Key Responsibilities:
- Answer phones and emails in a professional and timely manner .
- Greet visitors and direct them to the appropriate department or personnel .
- Schedule appointments and maintain appointment calendars .
- Organize and maintain files and records for easy retrieval.
- Prepare reports, correspondence, and other administrative documents .
- Provide customer service support to internal and external customers .
- Maintain confidentiality and handle sensitive information with discretion.
- Perform other administrative duties as assigned.
Qualifications & Skills:
- Minimum 3 years of experience in a customer service or administrative support role .
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) .
- Excellent written and verbal communication skills .
- Strong organizational and time management abilities .
- Ability to work independently and collaborate as part of a team .
- Demonstrated ability to handle confidential information with discretion .
