The Concierge is responsible for delivering exceptional guest and boater service by supporting reservations, answering questions, processing payments, and serving as a key point of contact for marina guests. This role helps ensure a welcoming experience, accurate administrative support, and smooth day-to-day front desk and guest service operations.
Guest & Boater Service
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Serve as a primary point of contact for boaters and guests, assisting with directions, questions, troubleshooting, and general service needs.
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Provide accurate information about marina services, amenities, local attractions, and guest resources in a professional and helpful manner.
Reservations & Check-In Support
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Manage slip reservations for transient boaters, boat clubs, and long-term arrivals in accordance with marina procedures.
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Process reservation forms, folio information, and related guest documentation accurately and timely.
Payment & Revenue Handling
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Explain guest rates, accept payments, and support accurate processing of dockage and concierge-related transactions.
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Set up, maintain, and post daily revenue journals and related financial records as assigned.
Front Desk & Communications
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Operate the reception area and support communication through phone, radio, and guest-facing systems.
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Assist with dockage coordination, fuel dock communication logs, vessel key logs, and related front desk administrative tasks.
Guest Experience & Facility Support
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Deliver messages, amenities, and other guest items as requested to support a positive customer experience.
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Maintain the appearance and organization of guest-facing areas, including the boater’s lounge and related inventory.
Administrative & Compliance Support
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Support marina administrative functions, including software use, data entry, and routine recordkeeping.
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Assist with contractor documentation, insurance compliance tracking, and other assigned operational support tasks.
Qualifications
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Prior customer service, hospitality, front desk, or administrative experience preferred.
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Experience with reservations, payment processing, or marina-related operations preferred.
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Strong written and verbal communication skills with a customer-service-focused attitude.
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Basic accounting, computer, and data entry skills, including Microsoft Office proficiency.
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Ability to learn reservation, marina management, and related office software systems.
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Strong judgment, attention to detail, and ability to handle multiple tasks in a fast-paced environment.
Physical Requirements
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Ability to perform essential job functions safely and consistently in compliance with ADA, FMLA, and other applicable standards.
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Must be able to talk, listen and speak clearly on the telephone and in person.
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Primarily light, administrative work with occasional heavy lifting (up to 100 lbs.) and frequent moderate lifting (20–50 lbs.).
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Ability to move through varied marina environments and obstacles, with or without accommodation.
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Comfortable with extended computer use and repetitive fine-motor tasks.
