Austin Kidney Associates (AKA) is dedicated to providing compassionate and comprehensive care for individuals with chronic kidney disease and renal failure. As the largest physician practice specializing in the Greater Austin metropolitan area, we feature 26 board-certified physicians across eight clinical locations.
We offer an array of Renal Specialty services, including dialysis treatment options, patient education, prevention, diagnosing and clinical research, all focused on improving health and quality of life. We are currently seeking a Patient Services Representative to join our team!
The Patient Services Representative will:
- Schedule a high volume of patient appointments accurately and efficiently
- Answer multi-line phone system, and triage calls
- Sort incoming mail and faxes
- Verify and ensure completeness of patient registration documents
- Verify insurance eligibility information for upcoming appointments
- Verify and enter patient demographic information into the EHR
- Obtain referrals and authorizations as needed and document them in patient charts
- Collect and post patient payments
- Greet and assist patients, physicians, staff members, and visitors in a courteous and professional manner
- End of day office closing
- Be open and flexible to support multiple clinics (float), as necessary
- Comply with all HIPAA regulations
- Other duties as assigned
Required for this position:
- Excellent computer skills and a working knowledge of Microsoft Office®
- Familiarity of standard clinical concepts, practices, and procedures
- Effective, professional written and verbal communication skills
- Must be dependable, organized, detail oriented, able to multitask effectively, and prioritize work
- Maintain a professional demeanor and appearance
- Ability to work independently and as part of a team
- High School Diploma or GED equivalent
Preferred for this position:
- 1+ year experience as a Clinical Patient Services Representative, Medical Front Office, Medical Office Coordinator, or Medical Receptionist
- 1+ year experience in the use of an EMR; Epic a plus
- Proficiency in Spanish
We offer a comprehensive benefits package and truly value our employees. We are dedicated to maintaining an enriching a positive environment for our patients and staff. AKA strives to provide a collaborative, creative space where each employee is encouraged to contribute to the processes, decisions, planning and culture.
For more information, please visit our website at www.austinkidney.com. No telephone calls please.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Medical customer service: 1 year (Preferred)
- Epic: 1 year (Preferred)
Work Location: In person
