Company Overview
Medicos Behavioral Health (MBH) is a new department under the Medicos Medical Center (MMC), dedicated to providing essential behavioral health services. With over 25 years of experience in serving the community, MMC is excited to embark on this new journey to support individuals facing challenges related to alcoholism, drug addiction, and mental illness.
Summary
We are seeking a Front Desk Agent to join our team at Medicos Behavioral Health in [City]. In this vital role, you will be the first point of contact for our clients, helping to create a welcoming environment and ensuring smooth operations at our facility. Your contributions will be key in supporting our mission to provide compassionate care and build a strong foundation for our new services.
Responsibilities
- Greet and assist clients upon arrival, ensuring a positive first impression.
- Manage front desk operations including check-ins and check-outs.
- Handle phone inquiries with professionalism and courtesy.
- Maintain accurate records of client appointments and services.
- Provide information about our behavioral health services to clients and their families.
- Collaborate with staff to ensure seamless communication and service delivery.
- Address client concerns promptly and effectively.
- Uphold confidentiality and adhere to HIPAA regulations.
Qualifications * Proven experience in hospitality management or customer service roles.
- Strong front desk or guest services experience preferred.
- Excellent communication skills, both verbal and written.
- Bilingual or multilingual abilities are a plus.
- Familiarity with phone etiquette and multi-line phone systems.
- Ability to work collaboratively in a team-oriented environment.
- Compassionate demeanor with a focus on client care.
Call-To-ActionIf you're ready to make a difference in the lives of others while building your career with us, we invite you to apply today! Join us at Medicos Behavioral Health as we embark on this exciting journey together.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Work Location: In person
