Responsibilities:
- Greet customers and provide excellent customer service
- Listen to customer concerns and accurately document them
- Suspend and transmit work orders to the appropriate departments
- Schedule appointments for services such as oil changes, tire services, auto body repairs, shocks and struts replacements, wheel alignments, diesel engine repairs, air brake repairs, and brake repairs
- Provide estimates for services and obtain customer approval
- Coordinate with technicians to ensure timely completion of services
- Keep customers informed about the status of their vehicles
- Handle customer inquiries and resolve any issues or complaints
Qualifications:
- Previous experience as a service writer or in a similar role preferred
- Strong communication and interpersonal skills
- Excellent customer service skills
- Knowledge of automotive services and repairs, including oil changes, tire services, auto body repairs, shocks and struts replacements, wheel alignments, diesel engine repairs, air brake repairs, and brake repairs
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in documenting customer concerns and service requests
- Proficiency in computer systems and software used for scheduling and work order management
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by their supervisor.
Job Type: Full-time
Pay: From $15.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
