We are looking for Medical Assistants who are inspired to deliver a great experience to our patients and who want to play an important role in patient-centered care by performing at the top of their scope of practice. At West Coast Kidney Institute, you will be challenged to be exceptionally accurate, observant and an efficient task-master while at the same time providing a human touch and an excellent overall patient experience. Many people excel at one of these areas, but it takes someone with a special combination of skills and character to do both. You should have a successful history of being responsible, reliable and capable of solving problems while being friendly and helpful in looking for ways to support other care team members.
Major Areas of Responsibility include but are not limited to:
Patient Care
- Prepare treatment rooms.
- Verify purpose of visit with the patient and record medical history in the Electronic Health Record system (EHR).
- Prepare patients for examination by performing preliminary physical tests and taking vital signs.
- Effectively communicate request from patients to provider or care team members.
- Perform routine medical tasks and procedures, including urine dipstick tests.
- Manage patient flow to maximize patient access and service.
- Explain and/or translate treatment procedures, medications, diets, or providers’ instructions to patients.
- Schedule follow-up appointment or recall appointment after visit.
- Help providers examine and treat patients.
- Provide prescription information to pharmacies, as directed by a provider.
- Complete and review information at end of patient visit.
- Administer injections, document in EHR, and other electronic tracking systems.
- Ensure that all logs, forms, records, and charts are complete, thorough, and accurate.
- Provide patient education and follow-up care instructions.
Commitment to Quality
- Demonstrate a commitment to excellent patient experience and quality outcomes in equal measure.
- Communicate and work effectively with providers and other members of the care team to best serve patients.
- Contribute to a welcoming clinical space and healthy work environment through proactive relationship building, direct communication and sound judgment.
- Continue your professional development through participation in educational opportunities;
- Adherence to West Coast Kidney ethical and professional standards, including West Coast Kidney policies and procedures.
General Office Duties
- Perform general office duties, such as scheduling appointments for patients, answering telephones, recording medical updates from the provider, or completing insurance forms.
- Screen and monitor EHR requests, completing or routing as assigned.
- Greet and log in patients arriving at office or clinic in the appropriate electronic system.
- Contact medical facilities or departments to schedule patients for tests or appointments.
- Inventory stock, order, and verify receipt of medical, lab, or office supplies or equipment.
- Enter key medical record information or perform other required record keeping duties required.
Knowledge
- Basic medical assisting practices and skills and the various types of equipment used.
- Modern medical terminology, chronic health conditions, and health education.
- Working with modern computer applications and electronic health records.
- Methods of safely lifting and moving patients, equipment and supplies.
- Cleaning and sterilization techniques for medical equipment, examining rooms and patients areas.
Abilities
- Demonstrate flexibility and ability to accept changes gracefully.
- Able to work professionally and collaboratively in team-based care delivery.
- Comfort with direct patient contact and solid interpersonal skills for patient education and coaching.
- Use clear and efficient written and verbal communication skills.
- Complete and maintain accurate and concise patient records.
Other Certifications and Experience
- Completion of a nationally accredited Medical Assistant program or one year of hospital/clinic/ medical office experience.
- CPR certification
- High school diploma/equivalent
- Preferred Athena EHR
Job Type: Full-time
Salary: $21.00 - $23.00 per hour, DOE
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Medical specialties:
Schedule:
Work setting:
Ability to commute/relocate:
- Pleasanton, CA 94588: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Medical office experience: 1 year (Preferred)
- Vital signs: 1 year (Preferred)
License/Certification:
- CPR Certification (Required)
Work Location: In person
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid sick time
- Paid time off
- Vision insurance
Ability to commute/relocate:
- Pleasanton, CA 94588: Reliably commute or planning to relocate before starting work (Required)
Experience:
- EMR systems: 1 year (Preferred)
- Vital signs: 1 year (Preferred)
License/Certification:
- BLS Certification (Preferred)
- Certified Medical Assistant (Preferred)
Work Location: In person
