Our fast-growing company is looking for a detail oriented, take-charge personality, “excited to learn individual” to take on the position of MECHANICAL AUTOMOTIVE CLAIMS ADJUSTER at our warranty administration company. The ideal candidate will have a minimum of one-year experience in retail auto parts/service and be able to demonstrate a history of excellent communication and detail-oriented administration skills. This position requires the ability to understand, interpret, and explain policies and concepts to individuals at every level of customer knowledge, making professionalism, tact, and well-developed people management skills a must. We are always seeking bilingual employees, especially those fluent in Spanish. If you speak Spanish, please note that in the next steps.
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Promptly and effectively handles to conclusion mechanical claims with moderate direction and oversight. Adjudicating GAP, Tire & Wheel, Key Replacement, PDR, and other claim types may be necessary.
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Analyzes information captured through communication from repair facilities and customers to verify and determine coverage.
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Research all resources available to validate claim accuracy.
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Determines the claim payment amount to be paid to the policyholder or claimant for breakdowns or losses.
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When necessary, investigates, evaluates, negotiates, and equitably settles the claim to the policyholder/claimant, which may include interviewing dealer representatives, agents, and claimants for claim settlement resolutions.
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Establish, approve (within established limits), process, and apply reimbursements to Insurance Carrier accounts, Selling Dealer accounts, parts Vendors, Policy holders and any internal PWC accounts.
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Interacts daily with Agents, Sub-Agents, Policyholders, Dealers and Repair Facilities to answer and resolve any outstanding claim issues.
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Initiates and conducts follow-ups via proficient use of claims systems and related business systems
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Maintains and develops current knowledge of the mechanical claims adjudication process, which may require attendance at various seminars or training sessions.
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Fluent in another language like Spanish.
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ASE Certification(s) or willing to obtain if hired.
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Minimum one-year experience in claims adjusting, retail auto parts/service, or general automotive preferred.
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Must be detail oriented and become knowledgeable of Prosidium Administration procedures, policies, and coverages.
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Typing, minimum 40 wpm.
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Tactful and mature.
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Excellent written and verbal communication skills.
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Good telephone and organizational skills.
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Intermediate level of proficiency in Microsoft Office programs such as Outlook, Word, and Excel.
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Able to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization.
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Able to apply common logic to carry out instructions furnished in written, oral, or diagram form.
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Sound administrative skills, well-developed people, and principles management skills.
