Dog Wash Reception and Self Serve Manager at Muddy Marley's Dog Wash
Join our team as be the first point of contact for our valued guests. You will play a crucial role in providing exceptional customer service and ensuring smooth operations at our front desk. If you have excellent communication skills, enjoy interacting with people (and of course their dogs), and have experience in clerical duties, we would love to hear from you.
At Muddy Marley's Dog Wash, we offer competitive pay (tips included), opportunities for growth, and a supportive work environment. Apply today to join our team of dedicated professionals.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.
Duties Include:
- Client Engagement: Warmly welcome clients and their pets upon arrival.
- Phone Calls: Answer all incoming calls and address the caller’s need, or triage as appropriate.
- Pet Check-In/Out: Assist with the drop-off and pick-up process.
- Handle Complaints: Resolve customer issues or escalate them to the manager when necessary.
- Product Organization: Mix shampoos, conditioner, and face wash. Gather brushes, towels and other needed products for self-serve.
- Cleaning : Clean and sanitize bathtubs after every self-serve appointment, keep laundry in order, organize and clean self-service carts between clients. Clean the shop as needed .
- Assist Self-Serve Clients: Check-in self-serve clients, assist them during their visit, explain products and recommended techniques/brushes (based on breed and coat).
- Appointment Scheduling: Manage booking requests through phone calls, emails, texts, in person or online platforms.
- Record-Keeping: Maintain client and pet information, including accurate phone numbers, owner names, client preferences, new-client paperwork, and vet records.
- Process Payments: Handle cash and credit card payments.
- Memberships: Provide membership applications, process new member set up and payments, as well as check out member appointments, ensuring that appropriate discounts are applied.
- Communication: Relay specific client requests or special instructions to the grooming/bathing team. Let staff know when their clients arrive, have questions, need attention, or have additional requests.
- Inventory: Assist with weekly inventory processing, as needed.
- Promote Services: Offer clients extra services to make their appointments more beneficial for them and their dog.
- Social Media/Advertising: Assist with social media updates or salon promotions, as needed.
- Specials: Advice clients on upcoming events and salon specials.
- Display: Ensure that all retail is front facing and clean.
- Sales: Suggest retail products to clients that their dogs may enjoy, or that the client may find useful.
Skills needed:
- Comfortable learning new software accept online booking requests and schedule self/full service and grooming appointments on the Point of Sale platform
- Attention to detail while multitasking
-Effective and respectful communicator
-Sales background is a plus
-Able to learn quickly and handle multiple tasks
-Ability to prioritize tasks
-Able to work independently and make decisions
Experience:
- Previous experience as a front desk receptionist or in a similar role preferred
- Strong customer service skills with the ability to handle difficult situations professionally
- Excellent communication skills, both verbal and written
- Proficient in data entry and clerical tasks
- Familiar with animal care office procedures is a plus
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Work Location: In person
