Attention! To ensure your application gets seen, please apply directly through our website. Applications submitted through Indeed are not regularly reviewed.
- Follow the link below to submit your application through our website: https://www.withfaye.com/careers/Customer-Experience-Specialist-Richmond-2E.E31/
About Faye:
At Faye, we’re redefining travel insurance with a modern, customer-first approach.
Our mission? To help travelers explore with confidence, knowing they have real-time support every step of the way. If you're passionate about customer experience, thrive in a fast-paced environment, and want to be part of a growing team that’s shaking up the industry, this is the role for you!
What You’ll Do:
- Be the go-to problem solver for customers, providing real-time assistance via phone, chat, and email.
- Offer expert guidance on travel-related inquiries and emergency situations while ensuring top-tier support.
- Coordinate with travel and medical providers to assist customers when they need it most.
- Manage multiple customer interactions efficiently, maintaining a high level of professionalism and empathy.
- Collaborate with internal teams to improve processes, policies, and overall customer experience.
What Makes You a Great Fit:
- Previous experience in customer service or a call center environment (bonus points if you have experience in travel or medical industries).
- Local to Richmond, Virginia and able to work in a hybrid model to our offices 3 days/week.
- Flexible availability to work 3 rotating shifts, including weekends & afternoon/evening shifts (8am-5pm ET, 1pm - 9pm ET. & 5:00pm - 1:00am ET).
- Availability to work all 3 shifts is required.
- Tech-savvy with the ability to learn new tools quickly.
Why Join Faye?
- Exciting, fast-growing company with career growth opportunities.
- A collaborative and fun work environment where your voice is heard.
- Hybrid, shift-based schedule. We prioritize Work Life Balance!
- The opportunity to make a real impact in the travel industry.
- Full health benefits + 15 days of PTO & 10 paid federal holidays
- Equity stock options offered to all employees over a 4-year vesting period.
Ready to Apply?
- Follow the link below to submit your application through our website: https://www.withfaye.com/careers/Customer-Experience-Specialist-Richmond-2E.E31/
- Applicants must apply directly through our website to be considered. Indeed applications are not regularly reviewed. Check out our careers website at withfaye.com/careers for more opportunities
Job Type: Full-time
Pay: $18.50 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Have you ever taken to the skies and traveled by plane? Tell us about your most memorable flight experience!
Experience:
- Customer service: 1 year (Required)
- Call center: 1 year (Preferred)
Location:
- Richmond, VA 23219 (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
