Registration Clerk
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Main Function:
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Greeting our customers in a friendly and courteous manner to help customers feel welcomed to Wooster Community Hospital Health System (WCH).
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Help customers have a streamlined, private registration experience by accurately verifying patient demographics for those being seen at WCH.
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Check in patients for scheduled tests and enter orders into our EMR.
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Offer assistance to customers in need to create a supportive experience.
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Assist team members with registration functions to support the team and customers.
Must Have Requirements:
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Computer and other applications, Meditech computer system and or Registration experience.
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Demonstrated effective oral communication skills including good telephone and email etiquette.
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Must be organized and able to multi-task
Preferred Attributes:
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High School Diploma or GED
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Medical Terminology or Medical Office related Experience
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Attention to details and organized; calm in a high-volume, fast paced environment; self- starting; excellent at multitasking and have a good sense of prioritizing duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Ability to adapt to any circumstances with customers and remain professional.
Performance Special Requirements:
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Must be able to perform all duties of registration areas
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Ability to explain benefits of insurance including estimates in accordance to Point of Service collection policy and documentation of account
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Must have good communication skills oral, written and listening to patients
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Develop and maintain an ongoing understanding of current practices for the types of patients for whom care is provided
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Follows appropriate Service Standards
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Maintains knowledge of all aspect of patient access and maintains those skills for accuracy of performance
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Performs other duties as requested by Director or Managers of Patient Access
Customer Service
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Display a positive attitude. Treats others with honesty and respect. Speaks positively in all internal or external customer interactions. Consoles, assists patients and families
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Assesses customer satisfaction when interacting with patients and other non-patient customers and uses appropriate chain of command for unresolved issues or problems
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Ability to answer patient or visitor’s questions and direct them where help is available. Escorting the visitors whenever possible.
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Promote hospital services; including Senior Partners; Health and Wellness programs
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Managing up other areas
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Understand Wooster Community Hospital core mission, vision, and values
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Follows all departmental and hospital policy and procedures located in Policy Stat
