At Eastern Airlines curiosity and excitement for growth go a long way. In fact, Eastern Airlines was launched by seekers, adventurers, and above all fliers. Our rich legacy and pioneering spirit are still evident in our team today. Our open-hearted attitude, respect for the people we fly and our attention to detail is what sets Eastern Airlines apart from its competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful.
Inflight Operations Leadership — Direct all inflight activities across Eastern’s scheduled service, charter, and ACMI operations, ensuring safe, compliant, and efficient execution of duties.
Regulatory Compliance — Maintain strict adherence to FAA Part 121 regulations, Eastern’s Operations Specifications, SMS, and company manuals; act as the primary inflight liaison with the FAA.
Team Leadership & Culture Building — Lead and develop inflight supervisors, managers, and flight attendants while fostering a culture that reflects Eastern’s values of professionalism, hospitality, and operational excellence.
Training & Qualification Oversight — Ensure all inflight personnel meet initial, recurrent, and requalification training requirements; collaborate with Eastern’s Training Department to maintain accurate, compliant, and brand‑aligned curriculum.
Safety & Quality Assurance — Promote a proactive safety culture; oversee incident investigations, audits, corrective actions, and continuous improvement initiatives within Eastern’s SMS and CASS programs.
Customer Experience Strategy — Define and implement inflight service standards that reflect Eastern’s brand identity and enhance the passenger experience across diverse mission profiles.
Cross‑Functional Collaboration — Partner with Flight Operations, Dispatch, Maintenance, Safety, HR, and Customer Experience to ensure operational readiness and crew support.
Budget & Resource Management — Manage inflight budgets, staffing models, and resource allocation to support Eastern’s operational and financial goals.
Policy & Manual Governance — Oversee development, revision, and distribution of Eastern’s inflight manuals, bulletins, and procedures.
Operational Preparedness — Ensure inflight teams are prepared for irregular operations, special missions, and the unique demands of Eastern’s charter and ACMI customers.
