As a Front Desk Agent, your responsibilities include:
-Surpassing guest expectations;
-Handling heavy guest call volume related to housekeeping, engineering, room service, etc;
-Place room service orders via hotel computer system;
-Process all guest calls related to housekeeping and engineering. Follow up to ensure complete guest satisfaction;
-Perform any other job related duties as assigned.
Position Requirements:
-Excellent attention to detail;
-Must possess the ability to handle multiple tasks;
-Excellent communication and interpersonal skills;
-Ability to effectively communicate with guests, team members and department managers;
-Must possess a strong team spirit;
-Prior customer service experience is required;
-Knowledge of basic PC skills;
-Microsoft/Excel experience a plus.
Job Type: Part-time
Salary: $16.00 - $17.00 per hour
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
