Hotel Housekeeper
Hourly Rate $17/HR.
Housekeeper's Mission: The housekeeping's mission is to create a clean and luxurious experience, by keeping the Hotel organized so that it has a good presentation. Continuously raising the level of the guest's experience and exceed the expectations.
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maintain the cleanliness and hygiene of the guest's room and common areas
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organize work schedule from the room status list, arrivals and departures
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distribute linen, towels and room supplies using wheeled carts or by hand
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restock room supplies such as drinking glasses, soaps, shampoos, writing supplies
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replace dirty linens with clean items
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store all dirty laundry in line with company policy
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collaborate with other hotel staff members to ensure efficient operations
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check all appliances in rooms are in working order
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realign furniture and amenities according to safety protocols
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maintaining a friendly and authentic tone when taking request
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respond to calls for housekeeping problems such as spills, broken glasses
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responding to guest request promptly and fulfilling them on time
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organize and restock cart at the end of the shift
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ensure confidentiality and security of guest rooms
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follow all company safety and security procedures
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report any maintenance issues or safety hazards
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observe and report damage of hotel property
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good communication skills including the ability to listen carefully and ask the right questions to gain clarification
- Declining a request politely if it goes against hotel policies
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distribute supplies to room as needed per request of guest, pillows, towels, blankets, rollaway, toiletry supplies, pack and play
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clean guest rooms in a timely manner
Knowledge and Experience
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knowledge of cleaning and sanitation products, techniques and methods
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knowledge of cleaning sensitive materials
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working knowledge of operating cleaning equipment
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physical stamina and mobility including ability to reach, kneel and bend
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ability to lift, push and pull required load (usually about 50lbs)
Key Competencies-
attention to detail
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customer focus
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reliability
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listening skills
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adaptability
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planning and organizing
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team work
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high energy levels
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integrity including honesty and high ethical standards
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reliability including good time-keeping
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high work standards including the ability to meet performance standards without supervision
Position Requirements
- Colleagues must be able to work a flexible work schedule as needed; including nights and weekends;
- Colleagues must be able to rotate shifts as needed;
- Colleagues must be able to be on their feet for 8-12 hours during their shift;
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