Stone Mountain Lodge Front Desk Associate
The Front Desk Associate is a key part of daily operations at Stone Mountain Lodge and a primary point of contact for our guests. This position requires someone who is dependable, professional, organized, detail-oriented, and committed to excellent guest service.
Daily Responsibilities
Front Desk Operations
- Complete all Opening and Closing Checklist duties for each shift.
- Count and reconcile the cash drawer and complete the required shift report.
- Assign housekeeping duties and distribute walkie-talkies as needed.
- Keep the front office clean, organized, and adequately stocked with supplies.
Guest Service & Reservations
- Greet guests and respond to questions, requests, and phone calls promptly and professionally.
- Handle incoming reservations, website bookings, modifications, and guest requests accurately.
- Address guest concerns professionally and document significant issues in the designated log and daily management communication.
- Communicate with guests regarding maintenance or repair issues affecting their stay.
Communication & Team Support
- Work closely with housekeeping, maintenance, management, and other staff to ensure smooth daily operations.
- Assist the Property Manager and Event Manager with scheduling and organizational tasks using Google Calendar and designated task lists.
General Expectations
- Arrive on time and ready to work for all scheduled shifts.
- Maintain a clean, neat, and professional appearance.
- Be accurate and detail-oriented when handling reservations, payments, guest information, and paperwork.
- Take ownership of assigned tasks and follow through until completed or properly handed off.
Pay: $17.50 - $19.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
