Job Description
The TLA Representative will drive revenue specific to auto title products. Duties include but are not limited to building the Auto Title Loan (ATL) business to meet and exceed company goals and objectives; works directly with Store and Regional Management team to drive overall growth and debt improvements; title loan training and development lead; conduct store assessments while putting in place any necessary improvement plans; random review of accounts to ensure underwriting as well as collection expectations are being met. The ATL (In-Store) will assist store operations when not performing auto loan transactions.
ESSENTIAL FUNCTIONS:
- Collection experience a plus
- Responsible for all policy and procedure in department related to ATL product.
- Responsible to deliver ATL revenue targets.
- Training on ATL product line.
- Management of the collections process on defaulted accounts.
- Day to day management of area ATL product.
- Ensure that all ATL support systems, enhancements, and processes are effective and efficient.
- Training, Development, and field leadership and store team mates.
- Responsible, with Manager of Auto Title Loan Products for recommending goals and objectives for ATP product and achieving desired results for our competition.
- Will provide recommendations on how and if company should modify our ATL product to be more competitive and build company ATL business.
- Knows and explains product features/benefits, understands/sells the full product line, understands customer's needs, understands/responds to the competition, applies market knowledge.
- Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
- Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, manages time well.
- Communicates well both verbally and in writing, creates accurate and punctual reports, shares information and ideas with others, has good listening skills.
- Develops realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others.
- Creates and sustains excellent internal and external customer service. Develops strong working relationships. Provides quality work, products, and processes to ensure complete satisfaction.
- Delivers on team commitments, collaborates with members of own team and cross-functionally. Listens to others, values opinions, shares information and builds strong work relationships.
- In-Store ATL will assist normal store operations when not performing auto loans.
- Additional responsibilities as requested or required.
QUALIFICATIONS:
- High School Diploma or GED.
- Minimum 2 years experience as a Auto Title Loan Representative.
- Bilingual (English/Spanish) a plus.
- Strong problem solving, time management, and decision making skills.
- Demonstrated knowledge of and responsibility for financial services, to include the ability to read and understand P& L statements.
- Experience in revenue-generating capability.
- Ability to meet La Familia's driving expectations and proof of valid driver's license and insurance.
- Stable Work History.
- Able to Work a Flexible Schedule, including Weekends.
- Expert knowledge of retail, pawn, or payday loan business operations.
- Able to work in a fun, fast paced environment.
- Must have a passion for customer service.
- Must pass Criminal Background check.
- Must be able to work standing for a minimum of 8 hours.
- Must be able to bend, stoop and lift up to 50lbs on a regular basis.
Job Type: Full-time
Pay: From $12.50 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
