Western Site Services LLC (a highly respected, service-oriented, family-operated, and women-owned portable sanitation and rental company serving the Bay Area since 2015) is offering an excellent employment opportunity for a Customer Relations Specialist who is outgoing, relatable, and motivated to speak with potential customers in-person and over the phone. If you are a team player who can interact with the public professionally, speak confidently about services and products, and you’re willing to learn and expand your knowledge more, we want you to explore joining our team!
Under the supervision of the Customer Service and Accounts Manager, the Customer Relations Specialist position is a full-time introductory role that directly supports the Construction Sales Team in the execution of inside and outside sales calls and responsibilities. The primary responsibilities of the Customer Relations Specialist position include, supporting the Construction Sales Team in all efforts to secure new construction clients and construction accounts.
This position involves making rapid decisions, often based on very little information. The ideal candidate must present novel ideas with confidence and be comfortable navigating quickly changing conditions. There is a good degree of difference from one day to the next, with shifting priorities and new problems to solve daily. When working with other people, this person must have authority, confidence, and influence. They should communicate with energy and conviction, with the goal of getting others to take action.
This job focuses on achieving goals. The end result is more important than the details of how work gets done. Someone in this role must delegate details to others, following up closely to ensure timely results. There is much freedom in this position, with a focus on self-reliance.
- Must be comfortable balancing multiple simultaneous projects in a potentially fast-paced, rapidly changing environment.
- Requires a venturesome nature, working with others to solve problems. Will need to comfortably navigate conflict of ideas, opinions, and people.
- Communication must be confident, direct, and poised. Ability to direct others and motivate them to take action.
- Delegates strategies, details, and implementation freely in pursuit of goals.
- Serves customers by selling products and services and meeting customer needs
- Enters and completes daily orders as they come in
- Services existing accounts and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets
- Using a company vehicle, visits construction sites daily greeting potential customers, listening to their needs/problems, and steering them toward products and services that can help them to address their needs
- Manages email correspondence between major clients
- Answers major sales calls explaining pricing, terms of payment and billing cycles
- Creates and distributes sales proposals and quotes
- Maintains relationships with major customers
- Handling any modifications of sales calls and follow up on changes
Qualifications / Skills
· A valid Driver’s License Class C
· Positive attitude and general knowledge of the construction industry
· Portable sanitation experience is a plus but not required
- Ability to work independently, prioritize tasks, and respond effectively to changing operational demands
- Strong communication, organization, and problem-solving skills
PHYSICAL & WORK REQUIREMENTS
The position may require driving, walking between client locations, sitting at a desk, computer data input, and speaking with new customer over the phone.
· Work hours - Monday – Friday 8-hour shift
· Compensation begins at $24 hourly. Benefits:100% Employer paid Medical. dental, vision, and life insurance after 90 Day probationary period: Full-Time employees receive paid time off and holiday pay. After a year of employment, we provide a matching 401K option.
· 401(k) matching
· Dental insurance
· Health insurance
· Life insurance
· Paid time off
· Vision insurance
· 8-hour shift
· Monday to Friday
· Full-Time
· Work Location: In person
We know our people are our most valuable asset and we are committed to providing a dynamic environment where everyone can be their best. For those reasons, we have partnered with The Predictive Index—an organization that is equally committed to improving the working lives of people. PI is the global gold-standard in workplace assessments and not only helps us reach our business goals, but it also helps us be better managers and create a better workplace for employees.
Saying that, please help us learn more about you and take our quick survey. This is not a test; it is a survey and literally takes only five minutes; it doesn’t require preparation as there are no right or wrong answers. Just be relaxed about it and don’t overthink your choices. You will receive a copy of your results within a minute of completing the survey. Here's the link for the survey:
https://assessment.predictiveindex.com/bo/063Z/SanJoseCustomerRelationsSpecialist_Apr2026_222109#page0
Western Site Services LLC., leads the industry in customer service and has a trusted family name in the community for over 30 years. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our motto is “Service with Integrity,” and we believe it’s never just a job but a commitment to provide quality service to our community and customers.
Pay: From $24.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
