Customer Sales & Service Representative – Industrial Products
Full-Time | Customer Service | Inside Sales | Industrial Distribution
Build Relationships. Solve Problems. Drive Customer Success.
LGG Industrial is seeking a Customer Sales & Service Representative to support our growing customer base and branch operations. This role is ideal for someone who enjoys building relationships, solving customer challenges, and providing technical product support in a fast-paced industrial environment.
The Customer Sales & Service Representative partners closely with Branch Managers, Sales Representatives, and customers to provide exceptional service, prepare sales quotes, process orders, and support the continued growth of our business.
If you have experience in inside sales, customer service, industrial distribution, or technical product support and enjoy working with customers to find solutions, we want to hear from you!
Why Join LGG Industrial?
LGG Industrial is a solutions-driven national distributor of industrial hoses, gaskets, conveyor products, and related solutions. Our teams support customers across a variety of industries by helping improve operations, reduce downtime, and provide the right products for their needs.
We are committed to creating an employee-focused workplace where associates can develop their skills, grow their careers, and be part of a safety-first culture.
At LGG Industrial, your success matters. We provide the training, tools, and support needed to help you succeed.
What You'll Do
As a Customer Sales & Service Representative, you will serve as a key point of contact for customers and internal teams by providing responsive service, technical support, and sales assistance.
Responsibilities include:
- Provide exceptional customer service and support to existing and prospective customers.
- Partner with Sales Representatives to prepare quotes and support account growth.
- Process customer inquiries, orders, and requests through company sales systems.
- Utilize product knowledge of industrial hoses, gaskets, conveyor products, and related components to recommend solutions.
- Provide technical and service support to customers, account managers, and branch leadership.
- Monitor customer orders, inventory needs, and delivery commitments to ensure customer satisfaction.
- Coordinate with customers, sales teams, and branch operations to maintain accurate account information.
- Expedite orders and resolve customer concerns when needed.
- Assist with establishing new customer accounts and support accounts receivable activities.
- Maintain strong relationships with customers, vendors, and internal teams.
- Support achievement of branch sales goals and business objectives.
- Follow all company safety policies and procedures.
- Perform additional duties as assigned.
What We're Looking For
Successful candidates are customer-focused, detail-oriented, and enjoy working in a collaborative environment. You should be comfortable balancing customer needs, sales support activities, and administrative responsibilities.
Ideal candidates have:
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication abilities.
- Ability to prioritize multiple tasks and work independently.
- Strong problem-solving skills and attention to detail.
- Ability to understand customer needs and recommend solutions.
- Comfort working with technical products and specifications.
- Basic math skills including measurements, fractions, decimals, and unit conversions.
- Computer proficiency, including Microsoft Office, email, customer portals, and business systems.
Minimum Qualifications
- High school diploma or equivalent.
- At least 18 years of age.
- Minimum of 1 year of Business-to-Business (B2B) customer service experience.
- Reliable transportation.
- Ability to work overtime, evenings, or weekends as business needs require.
- Ability to successfully complete background checks and drug screening when required.
Preferred Qualifications
- 1-3 years of customer service experience within industrial distribution, manufacturing, or a technical sales environment.
- Experience supporting inside sales teams or account management.
- Previous experience using an ERP system.
- Knowledge of industrial products such as:
- Hydraulic and industrial hoses
- Gaskets and sealing products
- Conveyor belting and components
- Industrial supplies
- Experience interpreting customer specifications, drawings, or product requirements.
Join LGG Industrial
At LGG Industrial, we don't just provide products—we provide solutions that help our customers operate more efficiently. Join a team where your customer service skills, technical knowledge, and ability to solve problems make a direct impact.
Apply today and become part of a company committed to safety, service, and customer success.
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Hose and/or Gasket: 1 year (Required)
Work Location: In person
