Position Summary
The Oncology Clinical Pharmacy Technician supports the ambulatory oncology pharmacy program by managing medication access workflows, including prior authorizations, benefits investigations, and patient assistance programs.
This role serves as the operational backbone of the oncology pharmacy care model, ensuring timely medication access, reducing administrative burden on providers and pharmacists, and improving patient experience throughout the treatment process.
Key Responsibilities
1. Medication Access & Prior Authorizations
- Complete prior authorizations and step-edit submissions
- Conduct benefits investigations and verify coverage
- Follow up with payers to ensure timely approvals
2. Patient Assistance & Affordability
- Enroll patients in assistance programs (MAP, manufacturer programs, foundations)
- Collect and manage required documentation
- Coordinate copay assistance and financial support resources
3. Medication Coordination
- Coordinate medication acquisition and delivery
- Communicate with pharmacies, payers, and patients
- Track prescription status from approval through dispensing
4. Workflow Management
- Maintain tracking logs for:
- Prior authorizations
- Medication access timelines
- Patient assistance enrollment
- Support scheduling and workflow coordination for the pharmacist
5. Adherence & Patient Support
- Conduct adherence outreach and follow-up
- Address patient barriers to medication access
- Provide navigation support throughout treatment
6. Administrative & Program Support
- Reduce administrative burden on pharmacists and providers
- Assist with documentation and reporting processes
- Support internal pharmacy routing and 340B capture efforts
Qualifications
Education
- High school diploma or equivalent required
- National Pharmacy Technician Certification (CPhT or equivalent) required
Experience
- Minimum 2 years of pharmacy technician experience preferred
- Experience in one or more of the following preferred:
- Specialty pharmacy
- Oncology
- Prior authorization workflows
- Medication assistance programs
Skills & Competencies
- Strong knowledge of insurance and medication access processes
- Excellent organizational and multitasking skills
- Strong communication and patient support abilities
- Detail-oriented with strong documentation skills
Internal applicants must call HR at ext. 11653 to determine eligibility before applying.
