Q Center is looking for a Full-Time Food & Beverage Supervisor to join our team!
Position Summary
The Food & Beverage Supervisor is responsible for overseeing daily front-of-house food and beverage operations, including dining services, banquets, coffee breaks, and retail outlets. This position directs daily service, assigns work, coaches and develops associates, and ensures operations are executed in accordance with Q Center standards. The Food & Beverage Supervisor partners with Event Planning, Conference Services, Culinary, and other departments to deliver exceptional guest experiences while maintaining quality, operational efficiency, compliance, and labor standards.
Starting rate for this position is $22.00/hour.
Benefits
- Paid time off
- 401(K) with employer match
- Holiday Pay
- Medical, Dental and Vision Insurance with Wellness Credits
- Employee Assistance Program
- Basic Life, AD&D
- Disability Benefits
- Employee Meals
Education & Experience
- High School diploma or equivalent preferred
- At least 1 year of progressive experience in a hotel or a related field required
- Previous supervisory responsibility preferred
- Demonstrated knowledge of food preparation, bar terminology and wine service
- Current Food Handler certification, or the ability to obtain certification as required
- Current BASSET certification, or the ability to obtain certification as required
Physical requirements
- Ability to stand and walk for extended periods
- Ability to lift, carry, push, and pull up to 50 pounds occasionally and up to 20 pounds frequently
- Ability to work flexible schedules, including evenings, weekends, holidays, and extended hours based on business demands
- Ability to work in varying temperatures and food service environments
Knowledge, Skills & Abilities
- Thorough knowledge of restaurant, banquet, coffee break, and retail food & beverage operations
- Knowledge of food safety, sanitation, responsible alcohol service, and workplace safety regulations
- Strong leadership, coaching, and team development skills
- Ability to motivate associates while maintaining accountability and service standards
- Knowledge of banquet operations, Banquet Event Orders (BEOs), and event execution
- Proficiency with point-of-sale (POS) systems, scheduling, inventory management, and basic computer applications
- Strong organizational, problem-solving, and decision-making skills
- Excellent verbal and written communication skills with the ability to interact professionally with guests, associates, and leadership
- Ability to prioritize multiple responsibilities and adapt quickly in a fast-paced hospitality environment
- Strong attention to detail and commitment to operational excellence
- Ability to maintain confidentiality and exercise sound judgment
- Ability to work independently while fostering collaboration across departments
- Demonstrated initiative and ability to anticipate guest and operational needs
Guest Service & Hospitality
- Lead by example in providing exceptional guest service and ensuring all interactions reflect Q Center hospitality standards
- Respond promptly and professionally to guest concerns, complaints, special requests, and service recovery opportunities, escalating issues as appropriate
- Maintain positive working relationships with guests, associates, managers, and other departments
- Collaborate with Event Planning, Conference Services, and Culinary teams to ensure successful execution of meetings, events, and dining services
- Conduct pre-shift meetings to communicate daily priorities, event information, service expectations, staffing assignments, and operational updates
- Monitor guest satisfaction and implement corrective actions as necessary to ensure exceptional service experiences
Food & Beverage Operations
- Supervise daily front-of-house operations within dining services, banquets, coffee breaks, and retail outlets
- Assign daily responsibilities and manage staffing levels based on business demands
- Monitor service execution to ensure compliance with Q Center standards, Banquet Event Orders (BEOs), and established operating procedures
- Ensure banquet rooms, dining areas, coffee break stations, and retail outlets are properly set up, maintained, and broken down
- Monitor food quality, presentation, food temperatures, beverage quality, and overall service execution
- Maintain inventory of departmental supplies and complete requisitions as needed.
- Oversee beverage service, including bar operations, beverage inventory, and responsible alcohol service
- Complete operational paperwork, reports, banquet checks, bar bills, tip distribution reports, and other required documentation
- Assist with front-line service as needed to support operational efficiency and guest satisfaction
- Ensure proper communication and shift transition between supervisors
Safety & Compliance
- Ensure compliance with all Q Center policies, food safety standards, sanitation requirements, BASSET regulations, and workplace safety procedures
- Monitor responsible alcohol service and ensure compliance with all federal, state, and local liquor laws
- Inspect dining rooms, banquet spaces, coffee break stations, retail outlets, storage rooms, and service areas to maintain cleanliness, organization, and safety standards
- Ensure proper cash handling, POS procedures, check settlement, and financial accountability where applicable
- Maintain confidentiality of guest, associate, and business information
- Ensure associates maintain required certifications, complete required training, and comply with departmental policies and procedures
- Maintain professional appearance and grooming standards for self and ensure associates meet established standards
- Keep leadership informed of operational concerns, guest issues, safety risks, and matters requiring management attention
Team Support
- Supervise, coach, train, and develop front-of-house Food & Beverage associates to achieve departmental and organizational goals
- Conduct pre-shift meetings, and training sessions to communicate operational updates, reinforce service standards, and support associate development
- Develop, maintain, and update knowledge-based training materials, job aids, and standard operating procedures to support associate training and operational consistency
- Partner with the Food & Beverage Manager to review, revise, and improve departmental training documentation and operational procedures
- Ensure associates are trained and demonstrate competency in departmental standards, technical procedures, Q Center policies, and risk management practices
- Monitor associate performance, provide coaching and feedback, and assist management with performance documentation and corrective action
- Supervise temporary associates, including onboarding, work assignments, performance monitoring, and shift oversight
- Identify opportunities to improve operational processes, training materials, and departmental procedures
- Foster teamwork, accountability, and a positive work environment through effective leadership and communication
- Participate in required meetings, leadership training, and professional development opportunities
- Perform additional duties and responsibilities as assigned
Work Environment
This position operates within a fast-paced hospitality and food & beverage environment with frequent interaction with guests, associates, and leadership. The Food & Beverage Supervisor is expected to maintain a visible leadership presence while overseeing operations across dining services, banquets, coffee breaks, and retail outlets to ensure exceptional guest experiences and efficient daily operations. Schedules may include evenings, weekends, holidays, and extended hours based on business needs.
The Q Center:
Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi-talented team and event space makes us one of the Midwest’s premier special event venues!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
EEO is the Law Supplement Notice Pay Transparency
If you require a reasonable accommodation to complete an application, please email your request to [email protected] and provide the job title to which you are applying. 