Job Summary
Join our vibrant hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations at our dynamic hotel. In this pivotal role, you will oversee nightly financial reconciliations, guest check-ins and check-outs, and provide exceptional guest services during the overnight shift. Your proactive approach and hospitality expertise will help create a welcoming environment for guests arriving late or departing early, ensuring their experience is nothing short of memorable. If you thrive in a fast-paced setting and possess a passion for hospitality management, this is your opportunity to shine!
Duties
- Conduct nightly audits using property management systems (PMS) such as OPERA to reconcile accounts, verify transactions, and prepare financial reports.
- Manage guest check-ins and check-outs efficiently while providing friendly and professional customer service via phone and in person.
- Handle guest inquiries, resolve issues promptly, and deliver personalized guest relations to enhance overall satisfaction.
- Monitor hotel security protocols, including emergency procedures, to ensure guest safety throughout the night.
- Maintain accurate records of all transactions, incident reports, and shift logs to ensure operational continuity.
- Assist with reservations using hospitality reservation systems and update property management systems as needed.
- Communicate effectively with front desk staff and management to coordinate nightly activities and address any operational concerns.
Experience
- Proven experience in hospitality management or hotel front desk operations, preferably with resort or hotel experience.
- Familiarity with hotel management software such as OPERA or similar property management systems (PMS).
- Strong customer service skills with an emphasis on problem-solving and client communication.
- Knowledge of hotel emergency procedures and guest safety protocols.
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively.
- Previous night audit or overnight shift experience is preferred but not required.
- Excellent phone etiquette and communication skills to handle guest inquiries professionally during late hours.
Join us in delivering exceptional hospitality experiences around the clock! Your dedication will help uphold our commitment to guest satisfaction while advancing your career in the vibrant world of hotel management.
Pay: From $21.49 per hour
Benefits:
- Employee discount
- Professional development assistance
Work Location: In person
