Description:
Position Summary
The HVAC Service Technician will be responsible for diagnosing, repairing, maintaining, and installing heating, ventilation, and air-conditioning systems and related equipment in customer homes (and possibly light commercial settings). The technician will serve as a field ambassador for Bud’s — delivering high-quality, safe work, clear communication with customers, and efficient resolution of service calls. The role may include routine maintenance visits, emergency service calls, system diagnostics and repairs, change-outs, and customer education.
Here is a detailed list of tasks the technician is expected to perform:
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Travel (in a company service truck) to assigned job sites, arrive on-time and ready to perform service work.
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Assess and inspect HVAC systems (furnaces, air-conditioners, heat pumps, duct-work, ventilation systems, indoor air-quality equipment, etc.), identify faults or inefficiencies.
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Perform system diagnostics: electrical testing, mechanical inspection, refrigerant charge verification, airflow measurement, thermostat and control checks.
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Troubleshoot and repair HVAC equipment: replace faulty components (compressors, motors, fans, capacitors, contactors, thermostats, sensors, control boards, duct leaks, etc.).
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Perform preventative maintenance and tune-ups: clean coils, change/inspect filters, lubricate bearings, adjust belts/pulleys, check condensation drain lines, inspect ductwork and registers.
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Install new HVAC systems or change-out units when assigned (including removal of old equipment, installation of new equipment, proper connections to refrigerant, electrical, gas/fuel, ductwork and controls).
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Verify system performance after service/installation: measure cooling/heating output, verify set-points, ensure safety controls are functioning, ensure compliance with local building codes and manufacturer specifications.
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Maintain accurate records of each service call/job: report work performed, parts used, time spent, job status, findings and recommendations.
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Discuss findings and recommendations with customers in clear, non-technical language: explain what was found, what was done, what remains to be done (if applicable), and how to maintain their system.
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Order or request required replacement parts, maintain vehicle stock of common parts/tools, ensure service vehicle is clean, maintained and stocked with required supplies.
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Work in compliance with all relevant safety standards, environmental regulations (e.g., refrigerant handling per Clean Air Act / Section 608 certification requirements) and company policies.
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Provide on-call or after-hours emergency service as needed (weekends, evenings) in rotation.
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Support and collaborate with dispatch/office staff to ensure efficient scheduling, parts procurement, billing/invoicing, and follow-up visits.
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Identify opportunities for additional service (e.g., indoor air-quality improvements, system upgrade recommendations) and communicate them to management or sales team.
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Stay current with product, manufacturer and industry training (new technologies, refrigerants, controls, smart HVAC systems) and apply best practices.
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Other related duties as assigned by the Service Manager or company leadership.
Requirements:
To succeed in this role, the ideal candidate will bring:
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Completed HVAC training program or apprenticeship, or equivalent hands-on experience in HVAC service/maintenance.
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Valid driver’s license, clean driving record (for company vehicle use).
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Certification in refrigerant handling (EPA Section 608 or equivalent) required.
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Strong knowledge of HVAC systems (residential and/or light commercial): heating systems (furnaces, boilers, heat pumps), air-conditioning systems, ventilation, ductwork, controls, indoor air quality.
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Proficient with diagnostic tools and test equipment (multimeter, gauge manifold, airflow meter, etc.).
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Excellent troubleshooting and mechanical/electrical repair skills.
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Good communication and customer-service skills: ability to explain technical issues clearly, listen to customer concerns, provide professional work.
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Physical stamina and dexterity: ability to lift moderately heavy equipment, work in confined spaces (attics, crawl spaces), work in varied conditions (hot, cold, rooftops).
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Ability to work independently in the field, manage time and prioritize scheduled calls and emergency calls.
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Commitment to safety, following proper procedures, using PPE, working safely around electrical, gas and refrigerant systems.
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Flexible schedule: willing to work occasional evenings, weekends, emergency calls.
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(Preferred) Additional certifications or licenses (e.g., NATE certification, state HVAC journeyman license) and experience with smart HVAC controls/IAQ equipment.
