Front Desk Manager
Responsibilities:
- Maintain a positive, upbeat working environment
- Serves as a direct assistant to the general manager
- Provides personal attention from the time the guest walks though the door
- Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
- Answers the phone with a smile each and every time, scheduling appointments, confirming and addressing general inquires
- Educates guests on spa services and retail products
- Handle guests check-out of treatments, gift cards and merchandise
- Coordinates daily duties and tasks for concierges and spa attendants
- Ensure laundry services are completed daily
- Confirm that all intake forms are inputted correctly and scanned
- Maintain a clean and orderly boutique, locker rooms and relaxation area
- Handles guest complaints effectively and resolves in a timely manager
- Ensure proper lighting, music, cleanliness, and aromatherapy as set forth in the ambiance standards
- Maintains organization of boutique, assists with checking in orders, labeling and arranging merchandise
- Assist with additional duties as assigned
- Coordinates group bookings and party packages
- Performs other duties as assigned
- Maintains hospitality standards for front desk staff
- Monitors Google My Business and replies to all Google reviews
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Referral program
Ability to commute/relocate:
- Greenville, SC 29607: Reliably commute or planning to relocate before starting work (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
