Responsible for coordinating import and export operations to ensure safe, efficient, and cost-effective transportation while meeting customer delivery requirements.
Logistics Coordination
-
Research and plan optimal transportation routes based on shipment requirements.
-
Coordinate domestic and international shipments, including import/export documentation.
-
Arrange packaging and transportation according to customer specifications and shipment characteristics.
-
Communicate with carriers, freight forwarders, customs brokers, and other third-party vendors.
-
Monitor shipment status and provide updates to customers.
-
Prepare and manage shipping documents and customs-related paperwork.
-
Process freight payments and related charges.
-
Prepare customer quotations and ensure competitive pricing through vendor negotiations.
-
Issue invoices and maintain accurate shipping records.
-
Assist customers with shipment inquiries, claims, and issue resolution.
-
Update and maintain Standard Operating Procedures (SOPs).
Additional Responsibilities
-
Identify opportunities to improve efficiency and reduce costs.
-
Maintain accurate records and organized documentation.
-
Collaborate with internal teams and external business partners.
-
Support special projects and additional duties as assigned.
-
Ensure compliance with company policies and safety procedures.
-
High School Diploma or GED required.
-
At least 1 year of experience in logistics, transportation, import/export, customer service, or a related field preferred.
-
Experience with shipping documentation and coordination is a plus.
-
Strong communication, organization, and problem-solving skills.
-
Proficiency in Microsoft Office (Excel, Word, Outlook).
-
Customer Service
-
Communication Skills
-
Attention to Detail
-
Time Management
-
Problem Solving
-
Flexibility & Adaptability
-
Follow-through & Accountability
-
Office-based work environment.
-
Standard office equipment including computer, phone, printer, scanner, and copier.
