Overview:
As an Omni Starbucks Barista, you will create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.
You will be responsible for modeling and acting in accordance with the Starbucks guiding principles, and the Omni Trilogy Culture. Best of all, as a Starbucks Partner, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.
Responsibilities:
- Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Starbucks, and Omni Hotels & Resorts.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Follows Starbucks operational policies and procedures, including Omni policies and procedures for cash handling safety and security, to ensure the safety of all partners during each shift.
- Counts bank deposit at end of all assigned register shifts, and balances house bank.
- Maintains a clean and organized workspace so that partners can locate resources and product as needed.
- Maintains all Omni Hotels & Resorts attendance and punctuality standards.
- Maintains all Moments of Service standards
- Maintains Omni Starbucks uniform and appearance standards
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Attends all monthly store meetings and training sessions.
- Recognizes and reinforces individual and team accomplishments by using Omni Service Champion (OSC) cards.
- Recognizes and embraces Starbucks’ commitment to environmental responsibility through recycling, ethical growing, conservation, and green planet practices.
Qualifications:
- Ability to learn quickly
- Ability to memorize a large amount of beverage recipes in an appropriate timely manner
- Ability to understand and carry out oral and written instructions and request clarification when needed
- Strong interpersonal skills
- Ability to work as part of a team
- Some Starbucks, coffee house, or F&B experience preferred
