The Courtesy Officer plays an essential role in maintaining a safe, secure, and welcoming environment within a commercial office or mixed use property. Serving as a front line presence, this position supports daily operations through security monitoring, customer service, and emergency response while helping protect people, property, and the overall tenant experience.
Duties & Responsibilities
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Conduct routine patrols of the property
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Monitor security cameras and access points
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Greet visitors and assist tenants with access or inquiries
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Respond to security incidents, alarms, and emergencies
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Escort vendors and unlock authorized areas as needed
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Document incidents, patrols, and observations
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Coordinate with property management and emergency responders
Education & Training
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High school diploma or equivalent required
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Security training or certification preferred
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First Aid and CPR certification preferred
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Prior experience in security, customer service, or law enforcement preferred
Knowledge, Skills & Experience
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Strong customer service and interpersonal skills
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Basic knowledge of security systems and emergency procedures
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Ability to remain calm, professional, and observant in high pressure situations
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Strong attention to detail and written documentation skills
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Ability to work independently and as part of a team
