PLEASE NOTE: THIS IS NOT A REMOTE POSITION.
PRIMARY RESPONSIBILITIES AND DUTIES:
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Monitors overdue accounts, using computer programs system Meditech.
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Record information about financial status of patient/customer and status of collection efforts.
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Confer with patient/customers by telephone to determine reasons for overdue payments.
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Discusses with patients/customers any financial issues relating to outstanding balances; establishes payment, discounts and charity arrangements based on the patients/customers’ ability to pay and departmental guidelines.
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Advise patient/customers of necessary actions and strategies for debt repayment.
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Persuade patient/customers to pay amount due.
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Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence, preparing reports, open mail, etc. as needed.
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Perform various administrative functions, such as recording address changes and purge records for deceased patient/accounts.
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Post adjustments, write-offs and process accounts for bad debt, if needed.
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Post insurance patient/customer payments received daily, if assigned.
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Respond to inquiries concerning account balances, third party payments, etc. for patients/customers, relatives and/or third-party payers in a timely manner.
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Weekly review of accounts receivable aging reports and date of service histories for payment activity, making sure the billing rejections are reviewed and corrected.
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Contact third party payers by telephone or online that have failed to make appropriate payments.
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Maintain appropriate files and records to effectively monitor payment and payment plan programs.
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Obtains financial statements for charity write-offs.
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Keeps up to date with statuses and regulations that could affect the collection of payment (i.e., insurance company changes, collection, regulations, etc.).
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Informs Manager of Patient Accounts of bankruptcy and lien accounts on patient/customer.
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Review accounts that qualify for bad dept to ensure that the accounts are eligible and have been worked accordingly.
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Correct patient demographics as needed.
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Make phone calls to patients and insurance companies, sends out letters and statements.
SECONDARY DUTIES:
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Cover other desks when needed.
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Xeroxing and filing.
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Answering telephones.
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Stuffing envelopes for mailers.
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Other duties as assigned.
PLEASE NOTE: THIS IS NOT A REMOTE (WORK AT HOME) POSITION.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
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Good interpersonal communication, ability to work under pressure and with others.
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Medical Terminology relating to CPT and ICD-10 codes.
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Computer skills, Microsoft Word and Excel.
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Knowledge of Meditech and ECare CMS Computer System a plus.
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Insurance Billing experience and knowledge of payor codes.
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Ability to work independently.
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Ability to multitask.
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Thorough understanding of Consumer Credit and Collections principles is required.
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Must be able to logically research problems in self-pay accounts and communicate clearly to hospital staff, patients/customers, and outside agency personnel.
EDUCATION REQUIREMENTS:
High School Graduate or Equivalent
Three to five years of hospital experience in a business office setting with knowledge of Accounts Receivable/Billing Systems within the health care industry.
MUST BE VACCINATED FOR COVID-19
Manage ATB for assigned financial class. Locate and notify patient/customer of delinquent accounts by mail or telephone to collect payment. Prepares statements to send to credit collection if patient/customer fails to respond or make a payment. Responsible for billing to assigned providers daily and have system knowledge of insurance companies billing requirements. Responsible for sending claims to all private, third party, and government agencies.
