The Opportunity
Hyatt Hotels Corporation seeks a Business Intelligence (BI) Analyst to join the Hotel Performance Hub (HPH) - a growing team that transforms data into meaningful insights to drive hotel and portfolio performance. In this role, you’ll design, develop, and manage dashboards and reporting tools that bring clarity and visibility to key performance metrics. You’ll help ensure the right people have the right information at the right time to make data-driven decisions that improve operations and profitability across Hyatt’s global portfolio. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.
The Role
As a BI Analyst – Hotel Performance Hub (HPH), you’ll create and manage business intelligence tools and dashboards that illuminate hotel and portfolio performance. Reporting to the Director, Insight Generation, you’ll translate large datasets into intuitive visualizations, ensure data integrity, and work cross-functionally to embed insights into Hyatt’s operational and strategic rhythms.
- Design, build, and maintain BI dashboards and data visualizations that provide timely insights into hotel and portfolio performance.
- Partner with Data & Analytics and Quantitative Analysts to define and align key performance metrics (KPIs) and reporting standards.
- Translate data into clear, business-relevant visual stories for leadership, regional, and property audiences.
- Ensure data integrity and accuracy across all reporting products and dashboards.
- Support development of the HPH reporting suite and related alerting tools to track operational performance.
- Automate recurring reports and data refresh processes to increase efficiency and consistency.
- Collaborate with HPH and Digital Product teams to enhance dashboard interactivity, user experience, and adoption.
- Serve as point of contact for data access, visualization requests, and report troubleshooting for end users.
- Support ad-hoc data requests and exploratory analyses in partnership with the Quantitative Analysts.
- Document data sources, visualization standards, and refresh procedures to maintain knowledge continuity.
