Chiropractic Front Desk & Billing Specialist (Full-Time)
OptiLife Chiropractic | Tampa, FL (33626) | In-Person
OptiLife Chiropractic is a friendly, patient-centered practice with a calm, supportive environment for both patients and staff. We’re looking for a full-time Front Desk & Billing Specialist who excels in patient-facing front-office responsibilities and brings strong chiropractic insurance billing and accounts receivable (A/R) management skills.
What You’ll Do (Primary Responsibilities)
Front Office / Patient Reception (Primary)
- Welcome patients warmly, create a positive first impression, and maintain a professional, friendly front desk presence.
- Schedule, confirm, and manage appointments to support smooth patient flow
- Check patients in/out, manage intake forms, and maintain accurate patient records
- Communicate clearly with patients about visits, next appointments, basic benefits information, and office policies
- Collect co-pays, deductibles, and patient balances; provide receipts and answer payment questions respectfully
- Maintain daily front desk operations: phones, messages, scanning, documentation, and general administrative support
- Use ChiroTouch for scheduling, patient records, payments, and day-to-day office management
Insurance Billing & Receivables (Strong Secondary Focus)
- Submit chiropractic insurance claims accurately and on time; correct and resubmit when needed
- Verify eligibility/benefits and support authorization requirements when applicable
- Post payments (EOB/ERA), reconcile balances, and ensure clean, accurate documentation in ChiroTouch
- Proactively manage A/R: follow up on unpaid/denied claims, resolve issues, and reduce aging
- Work denials and rejections efficiently (coding edits, missing info, coordination of benefits, etc.)
- Communicate professionally with insurance carriers and patients to resolve billing questions
- Follow up with attorneys, providing the necessary records as requested and follow up on A/R
Required Skills & Experience
- Front office/receptionist experience in a medical or chiropractic setting (patient scheduling, check-in/out, phones, records)
- Strong, confident communication and a high level of patient service
- Solid comfort collecting payments and discussing balances with patients kindly and clearly
- ChiroTouch or related experience (scheduling + patient records; billing/posting experience strongly preferred)
- Chiropractic or related insurance billing experience with hands-on claim follow-up and A/R management
- Highly organized, detail-oriented, and dependable with excellent follow-through
Preferred Qualifications
- Strong denial management experience and a proven track record improving collections or reducing A/R aging
- Experience with ERAs/EOBs, payer portals, clearinghouses/EDI, and payment reconciliation
- Familiarity with chiropractic coding and billing best practices (CPT/ICD-10; modifier awareness)
- Experience improving office workflows, systems, or training/supporting others
What Success Looks Like
- Patients feel welcomed, helped, and scheduled correctly—every time
- The front desk stays calm, organized, and responsive
- Claims go out accurately and consistently
- Denials are handled quickly and A/R stays under control
- Payments and records are clean and accurate in ChiroTouch
Why OptiLife
- Friendly, low-stress environment with a supportive team culture
- A practice that values kindness, professionalism, and organization
- A role where your front office strengths and billing skills truly make an impact
- Growth opportunities available
Job Details
- Job Type: Full-time
- Work Location: Tampa, FL 33626 (Required) — In person
Benefits
- 401(k)
- Paid time off
- Schedule Flexibility
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Paid sick time
- Paid time off
Application Question(s):
- How many years experience in medical office?
- Do you have chiropractic office experience?
Experience:
- Medical billing: 3 years (Required)
- medical office front office: 4 years (Required)
Ability to Commute:
- Tampa, FL 33626 (Required)
Work Location: In person
