Senior Department Assistant, Health & Counseling Services
Full-Time, Non-Exempt
Nazareth University, Rochester, NY
Schedule: Monday through Friday, 8:30 a.m. to 4:30 p.m.
Hours: 35 hours per week, 44 weeks/10 months per year
Pay: $19.50 to $20.50 per hour
Classification: Staff bargaining unit position
Why Join Naz?
Great Benefits for Full-Time Positions:
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Retirement Plan: Employer-matched 403(b) retirement savings plan, with a 5% match after two years of employment and a 7% match after five years of employment.
- Paid Time Off: Generous vacation, sick leave, and holidays.
- Tuition Remission: Full tuition coverage for employees and their dependents.
- Professional Development: Opportunities for training and career advancement.
- Wellness Programs: Access to fitness facilities, mental health resources, and wellness programs.
- Life Insurance and Disability Coverage: Employer-provided life insurance and short/long-term disability plans.
- Employee Assistance Program (EAP): Confidential counseling and support services.
Job Description Summary
Health & Counseling Services seeks to hire a Senior Department Assistant, someone with exceptional organizational and customer service skills to be the front-facing representative of our busy medical office. This individual will answer phone calls, deal with students, faculty, and staff who walk into the office with questions, schedule medical appointments, and handle administrative tasks of the office, and supervise our wonderful team of student workers.
Medical office experience preferred but not required. Confidentiality and considerable tact and discretion are expected.
- This is a staff bargaining unit position.
Essential Functions
- Maintain, schedule and coordinate appointments on electronic practice management system.
- Greet visitors. Answer phone, triage calls and take messages.; sort and distribute mail.
- Administer the New York State immunization compliance process, including reviewing records, following up with noncompliant students, maintaining accurate documentation, and supporting submission of required annual New York State compliance reporting.
- Communicate with various on and off-campus constituencies to assure student compliance with state, NCAA and other regulations.
- Provide administrative support to the Health & Counseling Center director and staff.
- Keep track of inventories and orders all departmental supplies from vendors.
- Train, assign, supervise student workers.
- Maintain confidentiality and handle student health, counseling, immunization, and institutional records in accordance with applicable university policies, FERPA, HIPAA where applicable, and other privacy requirements.
Required Education, Experience, Technology Applications and Skills
- Ability to provide professional, responsive, and service-oriented support in a busy front-office environment.
- Exceptional organizational skills and be able to attend to and prioritize projects.
- Ability to successfully manage interpersonal working relationships.
- As appropriate, collaborate with staff in other units and divisions to achieve the goals of the University.
- Strong written and verbal communication skills.
- Handle confidential information sensitively and appropriately.
- Ability to remain calm, use sound judgment, and follow established office protocols when responding to urgent or sensitive situations.
- Demonstrates commitment to working in a diverse workplace and to building a pluralistic community by promoting an increased understanding of individual differences and perspectives that will enable workforce cohesiveness.
- Demonstrated ability to provide professional, efficient, and service-oriented support in a busy front-office environment.
- Annual participation in professional development; focuses on acquiring, improving and applying technological and other skills that are essential to achieving the goals of the University.
Preferred Education, Experience, Technology Applications and Skills
- Admin experience
- Electronic Medical record and web application experience
- Medical admin or college health center experience
Supervisory Responsibilities
- Hire, train, schedule, and supervise student workers.
Physical Requirements
- Prolonged periods of sitting, extensive computer use, and occasional lifting or moving of light objects.
- Essential functions may be performed with or without reasonable accommodation.
Equipment to be used
- Typical office equipment to be used, but not limited to: Telephone/voicemail system, computer, scanner, fax machine
EEO Statement
Join Nazareth University, a leading institution in Rochester, NY, with a vibrant community of approximately 1,900 undergraduate and 500 graduate students. We seek dedicated staff members who are committed to supporting student success, community engagement, and championing equity and inclusion. Located just minutes from downtown Rochester, our campus provides a dynamic environment for professional growth, innovation, and collaboration.
At Nazareth, we are committed to equity and inclusion, ensuring equal access to employment opportunities without discrimination. We advocate for an inclusive workplace and welcome applicants from diverse backgrounds, experiences, and perspectives. Our Anti-Discrimination Policy upholds fair treatment based solely on qualifications and merit.
Join us in celebrating diversity, where every individual, regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other protected status, is valued and respected.
Quick Link
https://jobs.naz.edu/postings/4364
Work Location: In person
