Job Overview
Join our dynamic hospitality team as a Front Desk / Night Auditor, where you will be the welcoming face and the vigilant guardian of our hotel during overnight hours. This energetic role combines guest relations, administrative oversight, and security responsibilities to ensure a seamless experience for our guests while maintaining the safety and smooth operation of the property. Your enthusiasm and attention to detail will help create memorable stays and uphold our commitment to exceptional hospitality.
Responsibilities
- Greet guests warmly upon arrival, providing excellent customer service and addressing their needs with professionalism and enthusiasm
- Manage all front desk operations during shifts, including check-ins, check-outs, and reservations
- Conduct nightly audit procedures to reconcile accounts, verify billing accuracy, and prepare financial reports for a night auditor
- Handle guest inquiries, requests, and complaints promptly to ensure satisfaction and foster positive guest relations
- Maintain security protocols by monitoring CCTV systems, conducting patrols of common areas, and controlling access points to safeguard guests and staff
- Operate multi-line phone systems with courteous phone etiquette to assist callers efficiently
- Document incidents or irregularities during your shift through detailed reports for accountability and follow-up
Skills
- Exceptional customer service skills with a friendly, approachable demeanor
- Strong understanding of hospitality standards, including guest relations
- Excellent phone etiquette and experience managing multi-line phone systems in a fast-paced environment
- Ability to handle sensitive situations discreetly while maintaining professionalism during late-night hours
Embark on a rewarding career where your energy fuels memorable guest experiences! We are dedicated to supporting your growth in the hospitality industry by offering a vibrant work environment that values your contributions. Join us in delivering outstanding service while developing your skills in hotel management, guest relations, and security operations.
Pay: $13.00 - $14.00 per hour
Work Location: In person
