Hutson’s Big Sandy Superstore
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Subject: Retail Sales Professional
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Reports to: Sales Manager
Schedule: Managers Discretion
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The Retail Sales Professional is to create sales and long term customer relationships that lead to increased sales and profitability for Big Sandy Superstores.
Guidelines:
A. Be prepared to serve customer needs and wants at all times in a way that ends in a satisfied customer and a sale for Big Sandy Superstores.
B. With management, set sales and service objectives monthly, annually and achieve those objectives.
C. Be able to utilize answers to discover customer needs and satisfy those customer needs.
D. Send thank you emails or texts to all customers whether a sale was made or not in order to provide good customer service.
E. Collect cost information and enter as a lead into the POS system.
F. Follow-up after each customer delivery or pick up to make sure the customer is completely satisfied.
G. Know product line features and benefits for all products on sales floor.
H. Perform showroom duties as directed be sales/store manager. These duties can include but are not limited to dusting merchandise, tagging, properly taking care of assigned area.
I. Be knowledgeable of general principles of home décor and design (i.e., furniture, carpet, draperies and color schemes.)
J. Perform proper follow-up on sales and customers that have not purchased yet.
K. Attend all trainings and sales meeting as scheduled.
L. Keep in contact with customers weekly on back orders and special orders.
M. Sell at least 25% service protection.
N. Set a proper customer expectation of the product to assure a satisfied customer.
O. Arrange for delivery of merchandise to customer within standards of delivery schedule.
P. Complete all paperwork related to sales and service promptly according to Big Sandy standards.
Q. Create new ideas that will help improve store image, sales and operations, and share them within Big Sandy management.
Qualities:
A. Must be able to stand for up to an eight (8) hour shift.
B. Must be able to lift, stoop, bend, push or pull up to 100 pounds in manual demonstration of merchandise.
C. Undertake and complete other responsibilities as assigned in objective setting with store management.
D. Undertake and support any policy, change, system or work rules the company implements regarding this position.
Minimum Qualifications:
A. Basic Computer Skills
Company reserves the right to add or delete from job description as needed.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
