Director of Patient Services (RN) – Concierge/Private Pay Home Care – $150K + Bonus – White Plains, NY - Office & Field Based
Lead with Elegance, Autonomy, and Exceptional Care in Westchester County!
Are you a polished, professional Registered Nurse with leadership experience and a passion for high-touch, relationship-driven care? Do you want to step away from rigid hospital shifts and move into a executive clinical leadership role where you control your schedule and drive regulatory excellence?
Join a premier name in private-pay, concierge home care. We are seeking a dynamic, sophisticated Director of Patient Services (DPS) to oversee our Licensed Home Care Services Agency (LHCSA) operations. Serving a distinguished geriatric population across Westchester County, this high-level leadership and compliance position focuses heavily on care coordination, caregiver management, and white-glove family relationship building rather than intensive bedside clinical tasks.
As the primary clinical leader, you will enjoy a high degree of daily flexibility and act as the nursing license holder for the organization, directly shaping the culture of quality and compliance that keeps our clients safely aging at home.
What You’ll Do: Concierge Care Oversight & Clinical Compliance
- Concierge Relationship Management: Interface directly with high-expectation, private-pay families to deliver responsive, high-touch communication, coordination, and clinical reassurance.
- Clinical Assessments & Care Planning: Complete comprehensive start-of-care physical and environmental assessments for approximately 55–65 clinical LHCSA clients, establishing detailed, personalized Plans of Care.
- Multidisciplinary Coordination: Prepare doctor's orders, manage six-month patient reassessments, and collaborate seamlessly with outside providers including hospice agencies, physical therapists, and CHHAs.
- Caregiver Leadership & Advocacy: Supervise, evaluate, and mentor our dedicated HHA and PCA staff. You will oversee orientations, review annual health paperwork, and design engaging in-service training sessions to elevate care quality.
- Regulatory Oversight: Ensure absolute compliance with New York State Department of Health (NYS DOH) regulations and OSHA standards, serving as the clinical backbone of the agency.
- Manageable Field Supervision: Maintain a highly balanced schedule with a manageable field caseload of 12–15 supervisory or assessment visits per week, fully supported by an established 8-person office operations team.
Schedule & Location
- Hours: Monday–Friday, 8:30 AM – 5:00 PM (with built-in flexibility to start a bit later as long as clinical needs are met).
- Accountability: 24-hour clinical accountability with minimal emergency phone triage (our care management team handles initial 24/7 routing; most calls are non-medical or directed straight to 911).
- In-Service Training: Two Saturdays per year are required on-site to lead essential caregiver in-service training sessions.
- Location: Blended office and field workflow based out of White Plains, NY (Free parking available!). A company car is available for use as needed.
Qualifications
Education & Licensure
- Registered Nurse (RN), licensed and currently registered to practice in New York State.
- BSN preferred.
- Valid Driver’s License and personal vehicle.
Experience
- 2–3 years of clinical nursing experience paired with clear charge nurse, supervisory, or leadership experience.
- A background in a LHCSA or home care environment is highly preferred, though we are open to training a highly motivated leader coming from another acute setting who is ready to master New York State regulations.
Skills & Attributes
- Concierge Communication: Polished, professional presentation with exceptional interpersonal skills and a focus on customer service.
- Resourceful Leadership: Ability to work independently, manage a small team of assisting nurses, and lead continuous quality improvement (CQI) initiatives.
- Organization: Meticulous attention to detail, especially regarding paper-based clinical documentation and compliance file reviews.
Compensation & Benefits
- Salary: Starting at $150,000 annually + Performance Bonus.
- Pay Frequency: Semi-monthly (15th and 30th of every month).
Generous Paid Time Off & Holidays
- 15 Days of Flexible PTO (accumulative, can be used for vacation, personal, or sick leave).
- Up to 56 hours of accrued NYS Paid Sick Leave.
- 10 Paid Holidays (including unique perks like July 3rd, Black Friday, and half-days on Christmas Eve and New Year’s Eve).
- Special "Medical Event" protection (the company absorbs time off for illnesses lasting 3+ days so you protect your banks).
Health & Financial Benefits
- Comprehensive Health Insurance: Choice of Anthem Gold/Silver plans with a generous $850/month company contribution starting on day one.
- Dental & Vision: Pre-tax enrollment available through United Healthcare.
- 401(k) Retirement: Immediate vesting with a 401(k) match up to 4% after one year of service.
- Tax-Advantaged Accounts: Flexible Spending Accounts (FSA) available for medical and dependent care savings.
Apply Today and a Recruiter will Reach out ASAP to provide you with all of the details and to get you submitted and set up to interview FAST!
Pay: From $150,000.00 per year
Benefits:
- 401(k) 4% Match
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
