Come help us build Pickleland!
Our goal is to become the best pickleball facility in Austin. As the Happiness Coordinator, you will help us create a delightful customer service experience when a customer walks in the door.
Pickleland offers a fun and active work environment, competitive compensation, and opportunities for growth and development. If you are passionate about customer service and have a love for pickleball, we'd love for you to join our team.
Learn more about our team.
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Provide awesome customer service
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Greet and welcome members and guests in a warm, friendly and professional manner.
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Answer phone calls and in-person inquiries and/or address complaints.
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Operations
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Manage the front desk, including point-of-sale transactions, and inventory with direction from management
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Process membership registrations, court reservations, cancellations/refunds, and facility rentals.
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Monitor and assist open play groups
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Assist with administrative tasks, such as filing, data entry, and record-keeping.
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Promote other services of the club, such as coaching, pro shop merchandise, and special events.
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Work special and private events as needed, helping with vendor/catering setup and teardown.
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Ability to sell merchandise, including paddles, lessons, and memberships.
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Organization and Cleanliness
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Maintain a clean and organized front desk area.
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Clean all surfaces, tables, bathrooms, and courts
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Process deliveries and manage the distribution of messages.
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Restock merchandise and supplies.
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Safety
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Ensure visitors’ adherence to all facility policies and procedures.
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Ensure liability waivers are completed by all visitors before entering the facility.
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Write incident reports for accidents and injuries and communicate them to the appropriate personnel.
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Fun
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Sub-in for pickleball when there are not enough people at the facility.
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Oversee open play and coordinate level play.
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Come up with creative ideas to make Pickleland even better.
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Delight our customers – Go the extra mile to make someone’s birthday that much more special, make someone feel extra welcome.
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Help develop Pickleland’s online and social media presence.
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Age 18+
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Must love pickleball
- [Required] Familiarity with the game, rules, and customs of Pickleball.
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[Required] Desire to keep growing in your pickleball player journey
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Outgoing and friendly personality.
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Strong verbal and written communication skills.
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High school diploma or equivalent.
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Strong customer service orientation.
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Can you put yourself in the shoes of an avid pickleballer who plays daily and also in the shoes of someone who is playing for the first time?
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Proficiency working on the computer
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Ability to multitask and work in a fast-paced environment.
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Dependable and reliable.
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Great at remembering names and faces
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Successful completion of a background check may be required
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[Bonus] Familiarity with court scheduling software (such as PlaybyPoint, CourtReserve, PodPlay, etc)
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[Bonus] CPR certified
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[Bonus] TABC (Texas Alcoholic Beverage Commission) certification
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Ability to sit or stand for extended periods.
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Capable of lifting up to 25 pounds occasionally.
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Bending, stooping, lifting, and pulling occasionally.
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Capacity to work for extended periods in a noisy environment.
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Available to work variable shifts
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Full-time is 35-40 hours a week
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Part-time is 15-20 hours a week
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Discretionary bonuses available
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Free Pickleland Membership to play after work or on days off
