Operations Captain
Northfield Emergency Medical Services
Serving with Integrity, Improving Outcomes Together
Northfield EMS is seeking a motivated and experienced Paramedic Leader to join our team as Operations Captain. This is an exciting opportunity to help shape the future of a progressive, regional paramedic-level ambulance service serving the communities of Northfield, Bernardston, Gill, and Erving.
The Operations Captain serves as a key member of the leadership team, working closely with the EMS Chief to support daily operations, clinical excellence, workforce development, quality improvement, and community engagement. This position offers the opportunity to make a meaningful impact on patient care, employee development, and organizational growth.
What You'll Do
- Assist in managing daily EMS operations
- Supervise and mentor EMS personnel
- Lead quality assurance and quality improvement initiatives
- Coordinate training and continuing education programs
- Support onboarding and credentialing of new staff
- Participate in strategic planning and operational development
- Respond to emergency incidents in both clinical and supervisory roles
- Serve as a liaison between field staff and administration
- Promote a positive, professional, and accountable workplace culture
Minimum Qualifications
- Massachusetts Paramedic certification and licensure
- Minimum five (5) years of progressively responsible EMS experience
- Leadership or supervisory experience preferred
- Strong understanding of EMS operations, regulations, and clinical standards
- Excellent communication and team leadership skills
Why Northfield EMS?
- Progressive regional paramedic service
- Supportive and collaborative leadership team
- Opportunity to influence organizational growth and culture
- Strong commitment to professional development
- Meaningful leadership role with direct impact on patient care and employee success
- Serve communities that value high-quality EMS
For additional information related to the town, Town Employment Application, and the full job description, please visit the Town Website: https://www.northfieldma.gov/jobs.aspx.
A resume, employment application, and three current references are required. Electronic submission in a single PDF preferred to: [email protected]
Applications will begin to be reviewed July 6. Position open until filled.
Northfield is an EOE/AA employer.
Job Type: Full-time
Pay: $32.36 - $39.53 per hour
Benefits:
- Health insurance
- Retirement plan
License/Certification:
- paramedic license (Required)
Work Location: In person
