General Manager of Service – Plumbing & Drain
Portland Metro Area
Lead a $10M Service Business and Drive the Next Stage of Growth
Are you a proven leader who knows how to build high-performing teams, improve operational performance, and grow revenue?
Lovett Inc. is seeking a General Manager of Service – Plumbing & Drain to lead one of the company's most important business units. This executive-level position is responsible for overseeing both the sales and operations of our Plumbing and Drain Service divisions, with responsibility for approximately $10 million in annual revenue.
This isn't a role for someone who simply maintains the status quo. We're looking for a strategic, results-driven leader who can develop people, improve processes, increase profitability, and build two high-performing service departments.
If you're passionate about coaching teams, driving accountability, and growing a service business, we'd love to meet you.
Compensation
- Base Salary: Approximately $150,000 annually
- Performance Incentive: Up to $50,000 annually based on achieving department revenue and performance goals
- Full-Time | Executive Leadership Position
Why Join Lovett?
At Lovett, we believe great leaders deserve the support, resources, and autonomy to build successful teams. You'll join an established organization with an outstanding reputation while having the opportunity to make a measurable impact on the future growth of our service business.
Benefits Include
✔ 100% Employer-Paid Medical Insurance
✔ 401(k) with 3% Company Match
✔ Paid Holidays & Paid Time Off
✔ Low-Cost Dental & Vision Insurance
✔Company Vehicle
✔ Leadership Development Opportunities
✔ Stable, Growing Company
What You'll Do
As the General Manager of Service, you'll provide strategic and operational leadership for both our Plumbing and Drain Service divisions.
Responsibilities include:
- Lead the overall performance of Plumbing and Drain operations with responsibility for approximately $10 million in annual revenue
- Develop and execute strategies to increase revenue, profitability, and market share
- Build, coach, mentor, and hold accountable the Plumbing Business Unit Manager, Drain Business Unit Manager, sales team, and support staff
- Drive sales performance while maintaining operational excellence and exceptional customer service
- Monitor key performance indicators (KPIs), financial performance, and departmental productivity
- Develop annual business plans, budgets, forecasts, and growth initiatives
- Improve operational processes, efficiency, and technician utilization
- Partner with leadership to identify new business opportunities and service offerings
- Ensure consistent execution of company standards, safety policies, and customer experience expectations
- Recruit, develop, and retain top talent across both departments
- Foster a culture of accountability, continuous improvement, and teamwork
What We're Looking For
- Proven leadership experience managing service operations, sales teams, or multiple business units
- Strong business acumen with demonstrated success growing revenue and profitability
- Experience managing budgets, financial performance, and operational metrics
- Ability to coach, mentor, and develop high-performing leaders and teams
- Strong analytical and problem-solving skills
- Excellent communication and relationship-building abilities
- Experience leading organizational change and driving continuous improvement
- Ability to make data-driven decisions while maintaining a customer-first mindset
Preferred Qualifications
- Experience in plumbing, drain, HVAC, restoration, mechanical services, or another field service industry
- Multi-location or multi-department management experience
- Experience with ServiceTitan or similar field service management software
- Strong understanding of service operations, technician performance metrics, and sales management
- Executive or senior leadership experience with P&L responsibility
Why You'll Succeed Here
This is more than a management position—it's an opportunity to shape the future of Lovett's service division.
You'll have the authority to develop teams, implement strategies, improve operational performance, and directly influence the growth of two critical business units. Your leadership will impact employees, customers, and the continued success of the company.
If you're looking for an opportunity where your experience, leadership, and vision can make a lasting impact, we'd love to hear from you.
Join the Lovett Team
If you're an experienced operational leader ready to take ownership of a growing service business and help build the next chapter of Lovett's success, apply today. We look forward to meeting you.
Job Type: Full-time
Pay: $150,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
Application Question(s):
- Do you have experience with ServiceTitan?
Work Location: In person
