This role will support both administrative and clinical duties in the occupational health service line. They will provide operational support through coordination of care and ensure required documentation and reporting is achieved. This position plays a key role in the coordination of various occupational health services including, but not limited to, drug screening, substance abuse testing, workers compensation assessments and beyond.
Essential Job Functions
Provides patient care according to provider instructions and clinical protocols within their scope of training or certification within the occupational health service line
Performs basic office functions such as answering phones, addressing client questions, scheduling, filing, coordinating efficient patient flow
Responsible for coordination of care (scheduling, testing, reporting) and obtaining records for patients referred to a specialist, diagnostics, therapy, etc.
Initiates and maintains appropriate documentation while maintaining a comprehensive filing system for correspondence, records, and administrative data with systematic indexing
Maintains appropriate inventory of all laboratory and testing supplies to perform services such as, but not limited to, vision & hearing screenings, spirometry, EKG, drug & alcohol screens, and more
Collaborates with billing to ensure accuracy with financial aspects of service line
Supports on-site service coordination within client companies, which may include on-call and/or after-hours
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
BLS Basic Life Support – American Heart Association required
BAT, DOT Urine Drug Screen, PFT, Hearing Conservation, Medical Coder preferred
Education
High School Diploma required
Associates Degree preferred
Work Experience
2 years of experience in industry or an office or medical environment preferred
Training
SYSTOC Electronic Health Record preferred
OSHA recordability, access to care, obtaining authorization, Workers Comp Preferred
Hair, Saliva, DOT Urine and BAT Collection Preferred
Office Operations Preferred
Language
None
Patient Population
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Adults (18-64 years)
Working Conditions
Periods of high stress and fluctuating workloads may occur.
General office environment.
May be exposed to physical altercations and verbal abuse.
May be exposed to limited hazardous substances or body fluids.*
May be exposed to human blood and other potentially infectious materials.*
May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
May have periods of constant interruptions.
Required to car travel to off-site locations, occasionally in adverse weather conditions.
Hazards
Exposure to x ray/electromagnetic energy
Exposure to high pitched noises
Skills
Monitor patient conditions during treatment
Administer non-intravenous medications
Inform medical professionals regarding patient conditions and care
Record patient medical histories
Budgeting & Financial Acumen
Evaluate employee performance
Analyzing data or information
Scheduling
Attention to detail
Acceptance of authority
Critical thinking
Communication with family members
Teamwork
Conflict resolution
Active listening
Relationship building
